Shop Service Manager, Bike & Snow
About The Position
REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Our team seeks a Shop Service Manager (SSM) to direct the shop team and drive the shop program. You guide teams from the front! You will deliver best-in-class shop customer experiences and achieve service goals. You build and guide the shop team, shop production management, shop facilities management, and shop workforce management. Act as liaison between member/customer, store team, REI headquarters, and manufacturers. Ready to discover better with us?
Requirements
- 3+ years of successful retail management experience.
- Successful completion of required training/certifications in the role.
- 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
- Sets standards and holds team members accountable to service goals
- Enjoys communicating and building relationships, both inside and outside the organization.
- Uses business understanding, innovative thinking, and sound judgment to solve problems.
- Produces quality work by setting effective goals and establishing priorities.
- Open to feedback and other viewpoints in the spirit of supporting the business.
Responsibilities
- Drive business channels by owning and leading the customer and employee experience.
- Handle training, coaching, recognition, and performance management.
- Recruit and hire a diverse, technical workforce.
- Train, certify, and build engaged teams to carry out shop service functions.
- Manage the throughput of shop work to meet customer demand and REI expectations.
- Drive workflow productivity while maintaining or improving quality to meet customer needs.
- Keep shop equipment maintained, organized and accessible for safe and reliable operation.
- Build awareness of REI's shop program through community engagement.
- Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.
- Builds teams through effective employee development, involvement, and communication.
- Bring your passionate, authentic self.
Benefits
- generous employee discount
- access to health benefits
- a retirement savings plan
- accrued time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
