Shop Operations Manager - Turf & Utility

Ahw•Hampshire, IL

5d•Onsite

About The Position

The Shop Operations Manager supports the Service Manager in coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work for Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment. Provides input on skill development and training needs for the technicians.

Requirements

Minimum of 3 years of experience in Service Department operations
Proficient in using standard desktop applications such as Microsoft Office and internet-based tools
Strong verbal and written communication skills, with the ability to effectively engage both individuals and groups
Knowledgeable about John Deere products and competitive brands
Basic understanding of financial principles related to Service Department operations
Skilled in analyzing and interpreting internal reports
Flexibility to work extended hours and weekends as needed
Excellent customer service abilities, with a focus on meeting client needs
Associate degree or equivalent work experience

Responsibilities

Monitors Service Department metrics monthly to ensure achievement of department goals
Provides performance feedback for service technicians and staff to the Service Manager
Oversees and directs the shop technicians in scheduling work and performance
Directs and assists technicians in the diagnosis of Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment
Assists in the quoting of repair orders coming into the Service Department and reviews repair orders for accuracy and completeness
Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
May approve the release of equipment for delivery to the customer
Opens work orders as directed by the Service Manager and maintains control until closed and invoiced
Fields internal and external customer inquiries to the Service Department
Attends schooling and seminars as directed by management
Performs complex diagnostics and repairs on agricultural and/or turf equipment
Charges out at least 50% of their labor
May participate in required Service EDUCATE Training programs
Supports customer clinics
May promote and sell dealer service programs directly to customers
Maintains current knowledge of John Deere and competitive products
Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment, ensuring all are in good working order
Maintains a safe working environment and adheres to company safety program at all times
Performs other duties as assigned