About The Position

As a Shop Manager at Swarovski, you will lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You will be a Swarovski advocate, inspiring excellence and supporting your team’s growth every day. Your role involves striving for excellence in every customer interaction, leading with a growth mindset, passion, and enthusiasm, exceeding personal and team service and sales targets, and being the driving force behind new and ongoing service and sales opportunities to directly impact the company's growth and success.

Requirements

  • Minimum of 3 years experience in a multi-cultural retail environment
  • Experience in luxury, Fashion/Cosmetics/Lifestyle Brands
  • Digital proficiency
  • English skills

Responsibilities

  • Strive for excellence and go beyond in every customer interaction to deliver an exceptional customer experience
  • Lead with a growth mindset, passion and enthusiasm
  • Exceed personal and team service and sales targets
  • Be the driving force behind new and ongoing service and sales opportunities- directly impacting our growth and success.

Benefits

  • Recognition awards that celebrate your achievements
  • Exclusive employee discounts on Swarovski products
  • Paid volunteering leave to support causes you care about
  • A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
  • Comprehensive product, personal and leadership skills training to help you grow
  • Opportunities for career development
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