Shop Manager - Cincinnati, OH

Dutch Bros•Cincinnati, OH

1d•$24•Onsite

About The Position

Being the Shop Manager it is your duty to drive your shop’s success, hitting labor and sales targets as set by the Regional Shop Manager and Regional Operator. You will provide leadership for the crew through being the example and providing training as needed. Following set building, health, and Dutch culture standards; remaining compliant in all areas at all times. Creating a platform for finding, defining, and attaining each individual’s compelling future goals.

Requirements

Must be at least 18 years old to hold this position
Must have Dutch Bros Shop Lead experience
No disciplinary action for the past 90 days, required
Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures
Must have the desire to become an Operator
A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations
Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations
Completion and passing of standard background check and MVR required, if applicable
This position requires driving, when necessary and must have a valid driver’s license

Nice To Haves

Manager Mindset (Patient, Present, and Intentional)

Responsibilities

Oversee and be responsible for all the employees at your shop: onboarding, hiring, training, coaching and corrective action, terminations etc.
Ensure the shop is prepared to serve customers each day and that it meets all QA standards
Maintain good business practices as outlined by management (ex: labor targets, cost of goods, customer experience scores, etc)
Responsible for ensuring appropriate staffing and creating and posting the shop schedules
Lead, inspire, and develop each member of the crew to achieve our mission: Primary responsibility is to model and meet all expectations of all positions under your supervision
Attend and/or host shop leadership meetings and monthly shop meetings as determined by your leadership
Communicate and prepare the crew for all upcoming specials, promotions, standard changes, etc.
Communicate with your Regional Shop Manager and/or Regional Operator and assist in identifying and remedying problems deserving attention (ex: maintenance needs)
Be a good teammate and role model
Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook
Other duties as assigned