SB Shop Manager

Accelerated Brands•Smyrna, TN

7h•Onsite

About The Position

At Strickland Brothers, our Shop Managers operate as the leaders of the service center. In this role, you will oversee day-to-day shop operations, develop and coach your team, and drive performance across key business metrics including oil change count, sales, labor efficiency, and customer satisfaction. Shop Managers are responsible for creating a positive, high-performing work environment while ensuring every service is delivered according to the Strickland Brothers Way. This role combines team leadership, operational execution, and business management to deliver fast, friendly, and reliable service to our customers. At Strickland Brothers, our Shop Managers are working leaders who actively support service operations alongside their team when needed, including assisting in roles such as greeter, hood technician, or pit technician. This position is paid weekly on an hourly basis, with schedules typically based on a 50-hour workweek. The pay range shown represents estimated gross earning potential when annualized and includes projected monthly bonus opportunities based on shop performance. High-performing Shop Managers have opportunities to grow into Certified Training Manager and Area Manager roles.

Requirements

Must be at least 18 years of age.
Valid driver’s license required.
Successful completion of a background check.
Reliable transportation is required.
Willingness to work a schedule that typically averages approximately 50 hours per week.
Basic computer skills or the ability to quickly learn company systems.

Responsibilities

Lead, coach, and develop a high-performing service center team.
Recruit, interview, hire, and train team members.
Provide ongoing coaching and feedback to support employee development.
Foster a positive team environment aligned with the Strickland Brothers Way.
Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
Address customer concerns and resolve issues quickly and professionally.
Monitor customer feedback and coach the team to continuously improve service quality.
Oversee daily shop operations including opening and closing procedures.
Manage workflow by assigning technician roles and maintaining efficient service flow.
Ensure the shop remains clean, safe, and organized at all times.
Drive shop performance by monitoring key metrics such as service volume, sales, labor efficiency, and customer satisfaction.
Create weekly schedules and manage labor to support operational needs.
Partner with the Area Manager to review performance and set shop goals.
Maintain accurate inventory levels and complete inventory counts.
Manage cash handling procedures including daily deposits.
Ensure compliance with company policies, safety standards, and operational procedures.