Shop Manager

Community Automotive Repair•Grand Rapids, MI

21d•Onsite

About The Position

Join Community Automotive Repair as a Full-Time Shop Manager and take your career to the next level. This onsite position offers the opportunity to lead a talented team in a dynamic, hands-on environment. You will play a vital role in shaping the shop's operations, ensuring the highest standards of quality service for our valued customers. Experience the thrill of problem-solving and optimizing workflows while directly impacting customer satisfaction. As a Shop Manager, you'll engage with both staff and clients, building relationships that foster a sense of community. Our shop managers lead weekly all shop meetings and prepare scorecards for staff on a weekly basis. They hold staff accountable to hit goals and advance their teams career plans. Lead innovative projects, train and mentor service advisors, technicians, and other staff, and drive a culture of excellence. Your leadership will be at the forefront of our mission to provide top-notch automotive repair services. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Paid Meals, and Employee and family discounts. Don't miss the chance to be part of a respected shop in Grand Rapids, where your skills can shine and grow. A little about us Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Shop Manager you can expect to join a team of the very best automotive team in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock! What's your day like? As the Full-Time Shop Manager at Community Automotive Repair, you will oversee the service advising and technician teams. You'll lead sales and production shop wide. You'll focus on processes within our automotive repair shop to deliver repairs and services to our customers. Your leadership will ensure that workflow is optimized to meet and exceed customer expectations consistently. You will be responsible for managing the shop's budget and profitability, making strategic decisions that drive financial success. Additionally, you will take charge of administering and training staff on our procedures and core processes, fostering a culture of excellence and efficiency. Your role also includes managing the equipment, facility, and supplies, ensuring that our shop operates smoothly and is well-equipped to deliver top-quality automotive services.

Requirements

Strong foundation in automotive technical expertise.
Proven leadership skills to inspire and guide your team while fostering a collaborative environment.
Proficiency with computers is necessary for utilizing various software tools that enhance efficiency and customer service.
Exceptional problem-solving abilities will help you address challenges as they arise while maintaining service quality.
A solid understanding of sales and customer service principles is crucial for ensuring customer satisfaction and driving business success.
A basic understanding of accounting principles will assist you in managing the shop's budget and profitability effectively.
Automotive technical expertise.
Leadership skills.
Proficient with computers.
Great problem solver.
Understand sales and customer service.
Basic understanding of accounting principles.

Nice To Haves

Management experience is preferred.

Responsibilities

Oversee the service advising and technician teams.
Lead sales and production shop wide.
Focus on processes within our automotive repair shop to deliver repairs and services to our customers.
Ensure that workflow is optimized to meet and exceed customer expectations consistently.
Manage the shop's budget and profitability, making strategic decisions that drive financial success.
Administer and train staff on our procedures and core processes, fostering a culture of excellence and efficiency.
Manage the equipment, facility, and supplies, ensuring that our shop operates smoothly and is well-equipped to deliver top-quality automotive services.
Lead weekly all shop meetings.
Prepare scorecards for staff on a weekly basis.
Hold staff accountable to hit goals.
Advance their teams career plans.
Lead innovative projects.
Train and mentor service advisors, technicians, and other staff.
Drive a culture of excellence.