Shop Manager, The Woodlands, Macy's - The Woodlands, TX

Michael Kors•Houston, TX

1d•Onsite

About The Position

Our leaders at Michael Kors are stylish, driven, multi-tasking individuals who are customer service focused brand ambassadors. Success starts with being an entrepreneur – we encourage an innovative workplace to creatively deliver results in a department store! As a Shop Manager, you will drive your business by providing an elevated experience to customers while educating and motivating retail partners.

Requirements

Minimum of 2+ years retail management experience
Proficiency in reading, speaking and writing in English is required
Authorization to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Ability to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.
Ability to stand and walk for extended periods (up to 8 hours per shift).
Ability to lift and carry up to 30 pounds.
Ability to reach overhead, bend, kneel, and stoop.
Ability to handle merchandise and operate point-of-sale equipment.
Ability to visually assess merchandise and customer needs.
Ability to communicate clearly with customers and team members in both written and verbal formats.
Ability to work in busy environments, including but not limited to working under bright lights, with music, and during peak traffic hours.

Nice To Haves

Tech Savvy; effective communicator with strong written and verbal skills
An entrepreneur with the ability to drive results; problem solver and strategic
Well connected with the ability to engage with partners and customers; a true brand ambassador
Flexible learning with the ability to adapt in a continuously evolving work environment
Strong ability to style and knowledge of fashion

Responsibilities

Maintain sales floor presence, supporting and engaging with clients
Provide an elevated customer experience through engagement, clienteling, and hosting events
Empower, motivate, and train retail partners on product knowledge, sales, and visual excellence to gain support
Align with retail management partners on all Michael Kors business needs and standards
Ensure visual excellence is consistently maintained
Develop clear, consistent, and organized methods of communication with District Manager, corporate office, and retail partners regularly