Shop Manager- Chevy Chase

Boggi Milano•Chevy Chase, MD

3d•$23 - $25•Onsite

About The Position

The Shop Manager is the brand ambassador responsible for leading Boggi Milano’s shop‑in‑shop at Bloomingdale’s. You will drive exceptional client experiences, deliver sales targets, and ensure operational excellence while safeguarding Boggi Milano’s values and Bloomingdale’s partnership standards.

Requirements

2–3 years’ senior experience in premium or luxury retail in men’s fashion; concession or department‑store environment strongly preferred.
Proficiency with POS, inventory systems, and MS Office/Google Workspace; comfort with clienteling apps.
Ability to work a flexible schedule including nights, weekends, key peak seasons, and retail holidays.
Fluent in English (speaking and writing), additional languages are a plus
Demonstrated ability to meet or exceed sales targets, working with KPI's in a retail or fashion environment.
Skilled at delivering high-quality, personalized service to ensure customer satisfaction and build loyalty
Strong understanding of the fashion industry, including current trends, seasonal styles, and popular brands.
Clear, professional, and friendly communication skills for engaging with a diverse customer base.
Proﬁciency in using POS software for transactions, returns, and gift card processing.
High standards of professionalism in dress code, punctuality, and work ethic.
Entrepreneurial drive with a proven record of surpassing sales targets
Inspirational people‑leadership and coaching abilities
Elevated clienteling and communication skills, including tailoring service for VIP clientele
Analytical mindset—translates KPIs into clear action steps
Acute attention to detail in visual standards and operational accuracy
Adaptability to thrive in a fast‑paced concession partnership environment

Nice To Haves

additional languages are a plus

Responsibilities

Own and exceed daily, weekly, and seasonal sales plans.
Cultivate long‑term client relationships through CRM tools, client outreach, and personalized styling.
Partner with Bloomingdale’s floor leadership on store‑wide traffic and event opportunities.
Provide an exceptional high-level service to all customers, online and ofﬂine, Maximizing all contact opportunities with customers and promoting the Brand and the Product.
Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards.
Develop and maintain long-term relationships with customers with the aim of strengthening the image and prestige of the brand.
Contributes to the development of sales strategies and assists in achieving team targets.
Manage sales by optimizing each phase of the commercial relationship
Build and sustain long-term customer relationships to strengthen the brand's image and prestige
Contribute actively to the store’s upkeep, orderliness, and cleanliness, projecting a brand-aligned image.
Participate in stock management to maximize sales and make efﬁciency suggestions.
Participate in inventory activities (annual or partial).
Train, and develop direct reports based on brand expectations and vision
Conduct daily briefings, weekly goal reviews, and constructive performance feedback.
Schedule staff to optimize peak trading hours
Ensure accurate cash handling, POS procedures, and adherence to Loss Prevention guidelines.
Oversee inventory integrity—from receiving and RFID cycles to transfers and RTVs—meeting shrink targets.
Uphold OSHA, ADA, and Bloomingdale’s safety protocols; maintain immaculate stockroom and concession area.
Execute seasonal floor‑sets, window directives, and mannequin styling to global VM standards.
Adapt layouts to Bloomingdale’s calendar and local clientele insights, maximizing sell‑through.
Analyze daily sales dashboards and drive action plans.
Submit weekly business recaps and monthly KPI commentary to HQ and Retail Manager
Act as the face of Boggi Milano within Bloomingdale’s—partnering on events, product trainings, and social outreach.
Maintain impeccable personal presentation in line with luxury menswear standards.