Shop Manager Warranty/Fleet -Austin

Alta HR Consulting Group•Austin, TX

1d•Onsite

About The Position

We are a fast-growing national company in the motor vehicle manufacturing industry. Our culture is built on collaboration, innovation, and continuous improvement. We provide superior customer service, supply only the best quality brands, and achieve the highest degree of certification. We are seeking a high-performing, hands-on leader to launch and run our new shop as the Warranty/ Fleet Shop Manager. This role is the technical backbone of the shop, involving turning a wrench, mentoring technicians, owning operations, and delivering top-tier results to first responders.

Requirements

3–5+ years of hands-on vehicle upfitting experience (public safety, emergency vehicles, or fleet - preferred)
Experience working with CRM and/or ERP systems (Salesforce, Microsoft Business Central, or similar preferred)
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Valid Texas Driver’s License (required)
Strong expertise in 12V electrical systems, wiring, and full vehicle builds (lighting, sirens, radios, consoles, etc.)
Proven ability to manage jobs from start to finish, including installation, troubleshooting, and final quality control
Advanced skills in electrical diagnostics and repair, including warranty work, system failures, and installation corrections
Demonstrated leadership experience in a shop, service center, or technical team environment
Ability to train, mentor, and develop technicians through hands-on guidance
Comfortable interacting with customers, fleet managers, and public safety agencies
Strong ability to read and interpret wiring diagrams, schematics, and technical manuals
Highly organized with the ability to manage multiple work orders, timelines, and priorities simultaneously
Proactive communicator who can provide status updates, identify risks early, and coordinate with cross-functional teams (sales, service, operations)

Responsibilities

Execute full vehicle upfits (lighting, sirens, consoles, radios, cameras, partitions, wiring) from intake through final QC and delivery
Diagnose and repair electrical/system issues on existing builds — including warranty work, service calls, and customer-reported defects
Lead all shop output across new builds and warranty work — enforcing consistent quality and workmanship standards
Own daily workflow and scheduling to meet production targets and customer delivery commitments
Partner with sales to support customer engagement, including meeting with fleet managers and agency contacts
Maintain proactive communication with sales and service teams on job status, risks, and timelines
Ensure all customer-impacting updates are aligned internally before release (sales + warranty/service teams)
Coordinate warranty claims and escalations with Central Texas’ service team, maintaining visibility on all field issues
Train and mentor technicians through hands-on guidance and daily oversight