Shop Manager II

U-Haul•Edmonton, AB

6d•Onsite

About The Position

The Shop Manager II, under the direction of the Marketing Company President, is responsible for profitably directing shop personnel in the operation of a rental equipment repair shop. This typically involves managing six to 15 repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers. The role requires adherence to budget compliance within each Key Result Area (KRA), directing personnel in major and standard preventive maintenance services, and overseeing repairs for trailers and other rental items. The manager is also responsible for parts-inventory management, ensuring accurate control through established minimums and maximums. Continuous training through the Joint Efforts in Training (JET) Program and other U-Haul provided programs is expected for both the manager and shop personnel. The position may involve performing truck and trailer repairs, including engine, transmission, drive train, and van body repairs, and managing external vendors for specialized work like collision damage. A key responsibility is ensuring all U-Haul rental equipment passes a Safety Certification Inspection before rental service. The manager handles all aspects of personnel administration, including hiring, performance evaluation, training, and discipline, up to and including termination.

Requirements

Must be able to safely operate a motor vehicle.
Understand the concept of productionizing and be able to implement it.
Be familiar with warranty procedures and guidelines and be goal oriented.
Must be familiar with U-Haul Product Standards.
Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing and related matters.

Nice To Haves

Consult with the MCP and U-Haul Technical Center for guidance in interpreting Company policies and programs and for direction regarding upgrading the shop’s capabilities according to repair requirements in the area served.

Responsibilities

Profitably direct shop personnel.
Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet.
Direct shop personnel in the performance of standard preventive maintenance (PM) services on the rotation and one-way truck fleet.
Direct repair of trailer, support rental items and general rental items as required.
Direct parts-inventory management, including establishing minimums and maximums for accurate inventory control.
Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and participation in the other U-Haul provided training programs for shop personnel.
Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive train and van body repairs, and manage sublet vendors for specialized work such as collision damage.
Ensure that U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service.
Responsible for all aspects of personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.
Develop specialization of labor and use qualification matrix with shop staff.
Ensure that equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical Center for any repairs that will exceed published repair limits prior to beginning such repairs.
Ensure that all equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly repair budgets.
Ensure that all Company funds are promptly remitted to U-Haul International according to established policies.
Ensure quality and total serviceability of repaired products for customer satisfaction.
Perform safety certifications to ensure quality of work completed.
Comply with all U-Haul programs, policies and procedures; encourage participation of all shop personnel in all U-Haul supported training programs including both Ford and GMC training classes and the Joint Efforts in Training (JET) Program to enhance or upgrade mechanical skills.