Shop Leader - Park View

Call Your Mother Deli•Washington, DC

2d•$26 - $30•Onsite

About The Position

Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes. Husband-and-wife team Andrew and Chef Dani built Call Your Mother around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first little farmer’s market stand in 2018, to shops across the DMV, Colorado, Chicago, and Philadelphia in 2026, we’re spreading carb love all over the map and our ovens are just getting warmed up! We’ll take bagels to mars if the locals are hungry up there. As a Shop Leader, you'll partner with the management team to keep the shop running smoothly from open to close. You'll lead shifts, coach teammates, solve problems on the fly, and help create an incredible experience for every guest who walks through our doors.You'll spend some shifts leading the shop and other shifts working alongside the team as a Front of House Team Member.

Requirements

1-2 years of leadership experience as a Shift Leader, Key Holder, or similar restaurant leadership role.
Love staying active, keeping cool under pressure, and excited to take ownership over a busy shift.
Grasp the importance of hospitality.
Outgoing personality.
Natural leader who wants to help create a fun, positive environment for guests and team members.
Integrity and pride in doing the right thing for others, even when nobody's watching.
Team player mentality, willing to jump in when a teammate is in need.
Ability to commit a regular guest’s order to memory, create a secret handshake or remember a guest’s name.
Digging our big BIG V.I.B.E.S.(Vibrancy, Integrity, Belonging, Energy and Seize the Moment)
Have (or are willing to obtain) a ServSafe Manager Food Safety Certification.
A morning person with weekend availability and like to reserve your evenings to spend how you please!

Responsibilities

Lead daily shop operations from opening through closing while maintaining CYM's high standards.
Provide clear leadership during assigned shifts to keep service running efficiently and the team performing at its best.
Create memorable guest experiences by modeling exceptional hospitality and resolving guest concerns with care.
Coach, motivate, and develop team members through VIBE Ups, in-the-moment feedback, and hands-on training.
Hold yourself and your teammates accountable to recipes, checklists, food safety standards, and operational procedures.
Proactively solve problems, adapt quickly, and make thoughtful decisions that keep the shop running smoothly.
Maintain cash handling procedures, process transactions accurately, and complete required financial reporting.
Partner with your General Manager and fellow leaders to build a positive, inclusive, and high-performing shop culture.
Help maintain a clean, organized, and safe shop, including equipment, storage, repairs, linens, waste management, and deep cleaning.
Place vendor orders when needed to ensure inventory and prep levels support daily operations.
Complete required training, reinforce company policies, and appropriately escalate employee or guest concerns when needed.
Jump into Front of House or Kitchen Supervisor responsibilities during assigned shifts to lead by example and support the team wherever needed.

Benefits

Hourly pay plus generous tips ($22.40/hour, plus tips; likely to range from $26-30/hour with tips).
Opportunities for career growth (80% of leaders started in hourly positions).
No night shifts.
Health, dental, and vision insurance for eligible full-time (avg 30+ hrs/wk) team members.
100% Paid time off.
100% Paid, 12 week parental leave.
401(k) with 4% company match.
Free English and Spanish classes, plus Duolingo reimbursement.
Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
Community events, team parties, and a healthy work/life balance.
Shift meals and coffee on the house, plus 50% off when off the clock.