Shop Foreman

Murphy Tractor & Equipment • Park City, KS

83d • Onsite

About The Position

The Shop Foreman is responsible for completing work orders and invoices, preparing warranty claims, reporting and minimizing aged work-in-process, maintaining service records and quality control records, completing job status reports, maintaining current billing cycle, assisting with yearly performance reviews, assisting with determining labor needed, assisting with diagnosing technical machine issues, assisting employees to obtain training, assisting in conducting safety meetings and other general service department duties as directed by the Branch Service Manager. This role involves administrative tasks, inventory control, service and repair of heavy construction equipment, management of service operations, and employee training. The Shop Foreman must maintain department communication, utilize computer programs and John Deere tools, plan work schedules, and ensure a clean and safe work area. They are also responsible for maintaining service department tool inventory, completing service data on invoices, opening and closing work orders promptly, performing basic diagnostics, advising customers on repairs and parts, repairing and replacing parts, testing equipment, preparing reports and warranty information, servicing company vehicles and shop equipment, maintaining flat rate according to the Standard Pricing Guide (SPG), utilizing Marketing Service Times (MST’s) for quoting jobs, staying current with product knowledge, maintaining equipment, reading blueprints and technical drawings, and assisting with job status reports. Additionally, the Shop Foreman assists with performance reviews, determining labor needs, diagnosing technical machine issues with factory support, and maintaining billing cycle efficiencies, expenses, and gross margins. They also play a role in employee training and certification, and conducting safety meetings. Other duties may include delivering parts and running errands as needed, and assisting with other assigned duties by corporate management.

Requirements

• Strong knowledge of methods, materials, tools and techniques used in the repair of heavy construction equipment.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Good skills in operating vehicles and equipment used for diagnostic purposes.
• Strong focus on customer service.
• Strong knowledge of Microsoft Office and Internet.
• Basic knowledge of office machines, including copier, fax and printer.
• Able to communicate effectively as appropriate for the needs of customers or coworkers.
• Strong attention to detail.
• Able to work effectively in a team environment.
• Able to process work with accuracy.
• Meet commitments and deadlines.
• Able to complete required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.
• Able to organize and prioritize numerous tasks and complete them under time constraints.
• Demonstrates openness to new procedures, technology and structure.
• High school diploma or GED required.
• One year certificate from a college or technical school or at least three years related experience and/or training in the subordinate position.

Responsibilities

• Complete work orders and invoices.
• Prepare warranty claims.
• Report and minimize aged work-in-process.
• Maintain service records and quality control records.
• Complete job status reports.
• Maintain current billing cycle.
• Assist with yearly performance reviews for Service Technicians.
• Assist with determining labor needed.
• Assist with diagnosing technical machine issues.
• Assist employees in obtaining training and technician certification.
• Assist in conducting safety meetings.
• Perform other general service department duties as directed by the Branch Service Manager.
• Maintain department communication.
• Utilize various computer programs and John Deere communication tools.
• Plan work schedule.
• Maintain a clean, orderly and safe work area and appearance.
• Maintain service department tool inventory.
• Complete service data on invoices.
• Open and close work orders in a timely manner.
• Perform basic diagnostics and determine necessary repairs.
• Advise customers of replacement parts as necessary.
• Repair and replace damaged or worn parts.
• Test mechanical products and equipment after repair or assembly.
• Prepare all reports and forms required in conjunction with work orders.
• Prepare warranty information.
• Service and maintain company vehicle and shop.
• Maintain flat rate in accordance with the Standard Pricing Guide (SPG).
• Utilize Marketing Service Times (MST’s) to quote jobs.
• Maintain current knowledge of Company and competitor products.
• Maintain condition of vehicles, inventory, tools and equipment.
• Read and understand operating manuals, blueprints and technical drawings.
• Assist in maintaining billing cycle efficiencies, expenses and gross margins.
• Deliver parts, run errands, etc. as needed.
• Assist with other duties assigned and directed by corporate management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED