Shop Foreman
McCluskey Automotive•Deerfield Township, OH
•Onsite
About The Position
The Shop Foreman is responsible for overseeing daily shop operations in a fast‑paced, high‑volume Chevrolet-Buick-GMC dealership. This role serves as the technical leader for the service department, ensuring efficient workflow, quality repairs, and adherence to GM standards. The Shop Foreman supports technicians through coaching, diagnostics assistance, and process management while driving productivity, quality, and customer satisfaction.
Requirements
- Minimum of 10 years of experience in a high‑volume automotive repair shop
- Proven leadership experience as a Lead Technician, Shop Foreman, or similar role
- Strong diagnostic and electrical troubleshooting skills
- Ability to manage multiple priorities in a fast‑paced environment
- Strong interpersonal skills with a servant leadership style
- Monday-Friday and Saturday availability
Nice To Haves
- GM dealership experience strongly preferred
- GM Master Technician or equivalent certifications a plus
- ASE Master Technician certification preferred
- Experience with GM warranty procedures, documentation, and audits
- Familiarity with dealership DMS systems (Tekion, CDK, Reynolds & Reynolds, etc.)
Responsibilities
- Manage and optimize daily workflow in a high‑volume service environment
- Assign repair orders based on technician skill level and workload
- Monitor cycle time, productivity, and efficiency to meet or exceed dealership targets
- Ensure proper dispatching and prioritization of work, including warranty and internal repairs
- Provide advanced diagnostic and repair support to technicians
- Serve as the escalation point for complex vehicle issues
- Ensure repairs are correctly completed the first time and in compliance with GM standards
- Stay current on Chevrolet-Buick-GMC and GM technical bulletins, recalls, and service updates
- Perform or oversee quality inspections before vehicle delivery
- Ensure warranty repairs meet GM documentation and audit requirements
- Reduce comebacks and improve overall repair quality
- Consistently exceed GM Net Promotor Score (NPS) benchmarks
- Mentor, coach, and train technicians to improve skill levels and certifications
- Support GM training initiatives and ASE advancement
- Promote a culture of accountability, professionalism, and teamwork
- Enforce dealership safety policies and OSHA standards
- Maintain a clean, organized, and efficient shop environment
- Ensure proper tool usage and equipment maintenance
- Work closely with Service Advisors, Parts Department, and Management
- Assist with estimating, technician productivity tracking, and problem resolution
- Support customer satisfaction efforts when technical explanations are required
Benefits
- Medical, dental, and vision benefits
- Voluntary benefits available
- Paid time off upon hire
- Paid company holidays
- 401(k) with conditional employer match after 6 months of employment
- Growth potential
- Automotive discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
