Shop Foreman
Norm Reeves•Cerritos, CA
•Onsite
About The Position
Norm Reeves Ford is seeking an experienced, motivated, and hands-on Shop Foreman to lead one of the highest-volume Ford service departments in California. This position is responsible for leading technicians, maximizing shop productivity, improving repair quality, ensuring Ford warranty compliance, and supporting the Service Team in delivering an exceptional customer experience. The ideal candidate is not just a great technician—they are a proven leader who develops people, solves problems, and drives results.
Requirements
- Five or more years of Ford dealership technician experience.
- Strong diagnostic and electrical troubleshooting skills.
- Extensive experience with FDRS, IDS, PTS, Workshop Manual, OASIS, and Ford warranty procedures.
- Valid driver's license with a clean driving record.
- Ability to lead, coach, and motivate technicians.
- Excellent communication and organizational skills.
- Ability to prioritize work in a fast-paced, high-volume environment.
Nice To Haves
- Current Ford Senior Master Technician certification preferred.
Responsibilities
- Lead, coach, and develop a team of Ford technicians.
- Monitor technician productivity, efficiency, and repair quality daily.
- Assist technicians with advanced diagnostics and difficult repairs.
- Work closely with Dispatch to balance workloads and maximize shop productivity.
- Manage aging repair orders and reduce shop WIP.
- Improve Fix Right the First Time (FRFT) and reduce comebacks.
- Maintain compliance with Ford warranty requirements, including SPW, LTIS, SSSC, engine and transmission approvals.
- Monitor Multi-Point Inspection (MPI) completion, photo, and video compliance.
- Conduct regular one-on-one coaching meetings with technicians.
- Track technician STARS training and certification progress.
- Support and develop Apprentice Technicians through their training program.
- Communicate effectively with Service Advisors, Warranty Administrators, Dispatch, and Management.
- Maintain a safe, organized, and productive shop environment.
Benefits
- Competitive compensation with a performance-based bonus plan.
- Ongoing Ford training and leadership development.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
