Shop Foreman

Kenworth Louisiana • New Orleans, LA

8d • Onsite

About The Position

Responsible for running an efficient service shop; monitors work activity, works with techs to ensure jobs stay on schedule. Oversee safety and shop equipment, and enforces rules and regulations associated with the job site.

Requirements

• At least five (5) years working in KWLA or equivalent shop as a tech
• Must display excellent leadership and communication skills
• Must have a positive, can-do attitude
• Must have strong work ethic and commitment to extra hours when needed

Nice To Haves

• CDL preferred

Responsibilities

• Ensures units are triaged within 2 hours and repair plans are communicated to customers by management team.
• Ensure case documentation within the Paccar Service Management tool is maintained.
• Ensure case flow is maintained from shop to parts and front office by techs.
• Oversee job completion to include core and parts returns and warranty parts.
• Monitor each technician's work habits and ensure we are enabling them to be efficient.
• Conducts meetings with technicians as needed to discuss operations and/or problems that arise.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Services as a liaison with factory representatives.
• Greets all customers promptly and assists the staff in giving firm estimates on costs and time required for repairs and maintenance.
• Handles all customer complaints courteously and promptly as directed by manager.
• Handles after hour service calls as needed for your team.
• Maintains the highest possible standards of workmanship.
• Assist service management in hiring, training, motivating all techs in our shop.
• Assists Service Manager with training plans for techs required by manufactures/suppliers.
• Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection.
• Strives for teamwork and harmony with other departments.
• Maintains a repair order system that follows the "three C's"; complaint, cause and correction.
• Maintains accurate records and ensures warranty parts retention and downloads.
• Works with parts department to ensure proper parts orders and delivery to shop meets standards.
• Communicates effectively with all customers in a manner that reflects positively on oneself, the dealership and the brands.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed