Shop Foreman Administrative Focus

Nextran Corporation•College Park, GA

11d•Onsite

About The Position

Nextran Truck Centers is hiring a Shop Foreman with an Administrative Focus in Atlanta (College Park), GA. This role is for individuals looking to develop their profession into a career and are driven by opportunity. As a Shop Foreman with an Administrative Focus, you are a valued member of our team, performing constant and accurate communications with Service Writers and the Lead Uptime Technician. You will assist the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction, minimize customer wait time on new truck arrivals, and make estimates for both Uptime & Main shop. This role also involves helping with warranty determination, managing work flow cases to parts and advisors, inputting status notes in ASIST, and providing backup to the Repair Focused Foreman as needed. Key responsibilities include final repair order review, ensuring repair times are flat rated, operations are toggled correctly, warranty vs. customer pay is accurate, warranty documentation is complete (eService Case#, CBR #, Fault codes attached), warranty parts & cores are turned in, sublet invoices are attached to the ASIST case, and the final invoice matches the estimate. You will also workflow cases to advisors, provide backup to advisors when needed, and offer technical support to technicians and management, while following the Customer Contact and Communication Policy.

Requirements

Minimum seven years heavy duty truck mechanical experience.
Three to five years of supervisory experience.
Verbal and written communication skills necessary for communicating with customers, management, employees and vendors.
Basic computer skills.
Ability to understand financial information as it pertains to dealership operations.
High School Diploma.
Valid CDL license.

Nice To Haves

College or Technical training preferred but not mandatory.

Responsibilities

Constant and accurate communications with Service Writers and the Lead Uptime Technician.
Assists the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction.
Minimizes customer wait time on new truck arrivals.
Make estimates for both Uptime & Main shop.
Help with warranty determination.
Work flow cases to parts and advisors to keep the cases moving.
Help Foreman inputting status notes in ASIST.
Back up the Repair Focused Foreman as needed.
Final repair order review including Repair stories.
Repair times are flat rated.
Operations toggled correctly.
Warranty vs Customer pay.
Warranty Documentation.
eService Case#, CBR #, Fault codes attached.
Warranty parts & Cores are turned in.
Ensure Sublet Invoices are attached to the ASIST case.
Final Invoice matches the estimate.
Work flow case to advisor.
Provide backup to advisors when needed.
Provides technical support to technicians and management.
Follows Customer Contact and Communication Policy.