Shop Equipment Technical Consultant
About The Position
Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: •Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.). Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools. Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets.
Requirements
- Advanced knowledge of job area typically obtained through advanced education and work experience.
Responsibilities
- Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.).
- Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools.
- Recommending alternative products or services (e.g., warranties) as part of customer issue resolution
- Managing projects / processes, working independently with limited supervision.
- Coaching and reviewing the work of lower level professionals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
