The Shop Assistant Manager

East Bank Club • Chicago, IL

5d • Onsite

About The Position

The Shop Assistant Manager supports all aspects of daily operations to deliver a world-class shopping experience. This role assists in leading the team through strong hospitality, product knowledge, and service excellence. Responsibilities include supporting sales performance, staff training, merchandising, budgeting, and maintaining operational standards. Additionally, the role oversees all aspects of Club uniforms, including vendor management and distribution. Success requires leadership, attention to detail, and a passion for creating an engaging environment for both staff and members.

Requirements

• Minimum of 2 years of retail management/supervisory experience.
• Excellent Microsoft Suite skills.
• Demonstrate strong leadership ability and positive team collaboration.
• Strategic thinker; ability to analyze and solve issues quickly.
• Ability to multitask and manage multiple priorities, works well under pressure and independently, and is able to work in a fast-paced environment.

Nice To Haves

• Experience in boutique/high-hospitality environment.
• Bachelor’s Degree

Responsibilities

• Provide outstanding customer service and resolve member concerns promptly.
• Model and reinforce a high standard of hospitality, professionalism, and integrity.
• Foster a positive, team-focused environment that supports staff success and guest satisfaction.
• Assist with hiring, onboarding, and training of new staff.
• Support scheduling, monitor coverage, and approve time-off requests.
• Coach team members through regular feedback, performance tracking, and quarterly service training.
• Help administer disciplinary actions and document performance concerns when necessary.
• Supervise daily staff workflow and provide on-floor training support.
• Maintain cleanliness, organization, and visual standards across the shop and storage areas.
• Support inventory management, including product receiving, stock levels, and essential store supplies such as bags, boxes, wrapping materials, and gift items.
• Collaborate on merchandising plans that align with business goals and customer expectations.
• Stay informed on retail trends and suggest innovative ideas to enhance offerings.
• Manage the full process of Club uniform distribution, including vendor coordination, ordering, receiving, and employee assignment.
• Maintain accurate stock levels and address departmental needs proactively.
• Assist in budget planning and monitor daily sales and service performance.
• Analyze financial reports to track trends and help achieve revenue and profitability targets.
• Support loss prevention efforts and conduct regular inventory counts including 2 full inventory counts per year.
• Process payroll accurately and on time; verify timecards and payroll previews.
• Ensure compliance with Club policies and procedures across the department.
• Other tasks as assigned by the COO, The Shop Buyer & Manager, or Senior Leader.

Benefits

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree