Shoes Advisor

CHANEL • Vancouver, BC

9d • Onsite

About The Position

As a Shoes Advisor, you are the heartbeat of our Brand. You will leverage your warmth, authenticity and genuine spirit to build long-lasting and meaningful relationships with your clients, fostering loyalty and connection whilst making it your mission to exceed your client’s expectations in a way that only CHANEL can. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Requirements

• Luxury retail selling experience, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store results
• Proven ability to work in a fast-paced environment
• Excellent communication skills, and the ability to handle multiple tasks simultaneously
• Strong organization and follow-up skills (essential)
• Professional presentation and behaviour

Responsibilities

• Optimize the client experience according to our Client Service Values; fulfil the clients’ needs through genuine, flexible, and tailor-made service
• Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities
• Maintain an awareness of Company, Boutique and personal sales targets and performance, working towards all commercial objectives and goals
• Assist with regular back of house operations and review alterations and holds as appropriate
• Establish and maintain knowledge of current merchandising guidelines and always maintain set standards
• Ensure highest standards in all aspect of the sales and after sales service, including a positive mindset, flexibility in understanding customer needs, accuracy in capturing data, and timely follow up
• Uphold the image of the Brand Ambassador by conveying a professional and sophisticated image through impeccable personal grooming and etiquette

Benefits

• The opportunity to work with one of the most iconic, creative, and visionary luxury brands in the world.
• A dynamic, supportive team environment where you will grow both personally and professionally while shaping the future of CHANEL.
• The chance to develop long-lasting relationships with a diverse clientele, enhancing your skills and expertise within the luxury retail industry.
• Comprehensive and flexible benefits to support you across your professional and personal life.
• Private medical and dental insurance
• Long-term disability coverage
• Life insurance
• Accidental death and dismemberment insurance.
• Option to add family members to insurance.
• A strong company pension plan
• Bonus program to help you plan for the future.
• Generous vacation days
• Sick leave
• CSR (volunteering) days
• A day off for your birthday!
• A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Mentorship programs
• Learning opportunities
• Career advancement within the company
• Wellbeing programmes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees