Shoe Care Specialist - Shops at Merrick Park
About The Position
The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service. Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards. Ensure the shine stand is organized and ready to deliver on customer expectations. Shine shoes; provide consultation on care of shoes and minor repair on shoes. Utilize store technology to answer phones, check out customers and properly record customer information. Meet department and individual productivity goals. Communicate supply needs in a timely manner to manager. Maintain accurate records of shoe care transactions and record tips daily. May flex into other shoe stock and cleaning tasks when needed.
Requirements
- Basic math, organization, and written communication skills
- Previous shoeshine experience; preferred minimum 1-2 years
- Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication
- A willingness to learn, and a high level of ownership for personal growth, accountability and initiative
- Ability to work independently, with little or no day-to-day direction
- The ability to embrace a flexible working schedule based on business needs
Nice To Haves
- Previous shoeshine experience; preferred minimum 1-2 years
Responsibilities
- Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards
- Ensure the shine stand is organized and ready to deliver on customer expectations
- Shine shoes; provide consultation on care of shoes and minor repair on shoes
- Utilize store technology to answer phones, check out customers and properly record customer information
- Meet department and individual productivity goals
- Communicate supply needs in a timely manner to manager
- Maintain accurate records of shoe care transactions and record tips daily
- May flex into other shoe stock and cleaning tasks when needed
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- PTO accruals
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
