Shipping Team Lead

ITW•Lockport, IL

5d•Onsite

About The Position

This position is responsible for all duties associated with the shipping of orders to customers and performing a wide variety of parts processing operations. Under general supervision and direction where a definite objective is set up requiring the use of some standard work procedures. Employee plans and arranges own work and work of lower-level parts processors referring some questionable issues to the supervisor. Will at times be required to serve in the capacity as the Team Coordinator and Shipping Clerk/Receiving Clerk.

Requirements

Accredited High School diploma or GED
5+ years’ experience in a warehouse environment with parts Receiving parts (stock and non-stock)
Shipping parts (Domestic and International)
Good interpersonal skills with emphasis on ability to work in a team environment
Ability to lift up to 50 pounds
Ability to be flexible in working overtime, different shifts and weekend
Interpersonal Skills Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

Responsibilities

Perform tasks as directed by the Supervisor
Direct Work Load Management to the Team
Will at times be required to serve in the capacity of Team Coordinator and Shipping Clerk/Receiving Clerk
Assist in auditing of parts that were picked
Accurately and efficiently pick customer and production orders
Prepare customer orders for stocking or shipment
Accurately count inventory in location
Record inventory transactions into computer system
Obtain an in-depth knowledge and ownership of assigned customers
React promptly and effectively to basic customer inquiries, questions or complaints regarding ITW shipments (phone and email) in a professional and timely manner
Locate/upload/email specific customer documents upon request
Schedule required pickups via email, customer/carrier portals and websites
Provide accurate, valid, detailed, and timely communication with assigned customers, carriers, shipping team and other members of the customer service team
Keeps work area in order and readily participates in housekeeping duties
Supports and maintains a safe workplace, including observing all safety rules
Order supplies (indirect and or direct)
All other duties as assigned