Shipping Supervisor

WASEYABEK DEVELOPMENT COMPANY LLC•Otsego Township, MI

2d•Onsite

About The Position

The Shipping Supervisor is responsible for overseeing daily shipping operations, ensuring accurate, timely, and efficient distribution of products. This role leads a team of shipping personnel, coordinates with logistics and warehouse functions, and ensures compliance with company policies, safety standards, and customer requirements.

Requirements

High school diploma or GED required
1-3 years of shipping, logistics, or warehouse experience.
Minimum 1–2 years of supervisory or leadership experience.
Strong leadership and team management skills.
Knowledge of shipping systems, WMS/ERP software, and carrier platforms.
Understanding of domestic and international shipping procedures.
Excellent organizational, problem-solving, and communication skills.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice To Haves

Associate’s or Bachelor’s degree in logistics, supply chain, or related field preferred.
Ability to operate material handling equipment (forklifts, pallet jacks) preferred.

Responsibilities

Supervise daily shipping activities, including order picking verification, packing, labeling, and dispatch.
Ensure on-time shipment of orders while meeting quality and accuracy standards.
Coordinate with production, warehouse, and customer service teams to prioritize shipments and resolve issues.
Monitor workflow to maximize efficiency and meet performance targets.
Assists in other areas as required by Supervisor.
Lead, train, and develop shipping personnel.
Schedule staff to meet operational needs and manage overtime as required.
Conduct performance evaluations and provide ongoing coaching and feedback.
Enforce company policies, procedures, and safety protocols.
Schedule shipments with carriers and negotiate rates when applicable.
Ensure proper documentation for domestic and international shipments (e.g., bills of lading, customs paperwork).
Track shipments and resolve delays, discrepancies, or damages.
Maintain strong relationships with freight carriers and third-party logistics providers.
Ensure shipping accuracy through verification processes.
Coordinate cycle counts and inventory adjustments with warehouse teams.
Investigate and resolve shipping discrepancies or customer complaints.
Ensure compliance with DOT, OSHA, and company safety regulations.
Maintain a clean, organized, and safe work environment.
Conduct safety training and enforce best practices.
Track key performance indicators (KPIs) such as on-time delivery, shipping accuracy, and cost per shipment.
Prepare reports for management on shipping performance and issues.
Identify and implement process improvements to enhance efficiency and reduce costs.