Shipping Supervisor

Copeland•Forney, TX

1d•Onsite

About The Position

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! If you are a Shipping, Logistics, or Supply Chain professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Forney, Texas location, you will lead daily shipping operations, ensuring customer orders are processed accurately and delivered on time. In this role, you'll coordinate with Customer Service, Logistics, and warehouse teams to prioritize shipments, solve operational challenges, and drive exceptional customer service. You'll also coach and develop shipping personnel, monitor performance metrics, and support continuous improvement initiatives. This is a great opportunity to make a direct impact on operational success while growing your leadership career with a global industry leader.

Requirements

Bachelor’s degree in business, Supply Chain, or related field — or equivalent combination of education and experience
Proficiency in Microsoft Excel and strong general computer skills
Hands-on experience with warehouse management systems (WMS), shipping, and inventory control
Analytical mindset with the ability to interpret data and develop benchmarks and KPIs
Proven leadership skills with a willingness to lead by example and train others
Must be legally authorized to work in the U.S. — sponsorship is not available for this role

Nice To Haves

Bilingual in Spanish and English
Knowledge of Manhattan WMS
Familiarity with ISO Quality Management Systems (QMS)

Responsibilities

Supervise daily shipping operations, ensuring customer orders are processed, planned, and shipped accurately and on time
Coordinate shipping priorities with Customer Service, Logistics, and warehouse teams while communicating shipment status, delays, and operational updates
Monitor shipment activity, aging orders, shipping exceptions, and system performance across multiple transportation and warehouse management systems
Lead and develop shipping office personnel through workload management, scheduling, coaching, training, attendance management, and performance feedback
Ensure accuracy and compliance of shipping documentation, Bills of Lading, SOPs, work instructions, and company policies, including OSHA and safety standards
Track shipping performance, productivity, labor, and service metrics, identifying and implementing opportunities for operational improvement
Troubleshoot shipping, system, and customer-related issues while supporting continuous improvement initiatives and special projects