Shipping/RMA (Returned Materials Authorization) Coordinator

Industrial Electric Manufacturing•Fremont, CA

8d•Onsite

About The Position

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. IEM is seeking a detail-oriented and results-driven RMA (Returned Materials Authorization) Coordinator to oversee and streamline our returns process within a fast-paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands-on warehouse experience, strong cross-functional communication skills, and a proactive approach to problem-solving. A valid forklift certification is required. Please note: This position requires 100% in-office presence in our Fremont, CA office and does not offer remote work.

Requirements

High school graduate with some technical post secondary training or experience preferred
Minimum of 2+ years working in Warehouse/Shipping
Previous RMA experience in Manufacturing preferred
One year of forklift experience combined with a valid forklift certification preferred
Strong communication, time management, organizational and problem-solving skills
Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
Access to reliable vehicle as traveling from buildings may be required
Able to handle heavy lifting (up to 50lbs)
Able to travel and work at all IEM sites

Responsibilities

Processing and following up on any open RMA orders
Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders
Manually load or unload RMA orders from pallets, skids, or other lifting devices
Process changes in ERP system (INFOR)
Confirm quality checks and documentation have been completed
Communicate with vendors on returning items for replacement or receiving credit notes
Follow existing RMA processes and protocols; looking for improvements to current processes
Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues
Immediate notification to all stakeholders of any potential delay of materials
Maintain accurate files in regards to pricing, order confirmations, and other vendor related issues
The candidate will be expected to perform additional duties as assigned to support the team and organization