Shipping & Receiving Associate

Americold • Gainesville, GA

3d • Onsite

About The Position

Americold is seeking a Shipping & Receiving Associate to manage records of incoming and outgoing shipments by coordinating product acceptance, delivery, and storage. This role involves resolving issues related to damages, shortages, and nonconformance, and ensuring accurate documentation and communication with carriers and customers. Occasional travel by automobile and airplane may be required for business purposes. Americold is a global leader in temperature-controlled logistics, connecting producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With over 240 facilities across four continents and 14,000+ team members, Americold's mission is to help customers feed the world. The company values customer service, innovation, and inclusion, and invests in its people's growth and well-being.

Requirements

• High school diploma or general education degree (GED) preferred or minimum 1 year of work experience in shipping and receiving.
• Experience with Warehouse Management Systems and Microsoft Office Suite.
• Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals.
• Experience using calculators, desktop computers, and photocopiers.

Nice To Haves

• Ability to work in a fast-paced, deadline-oriented environment.
• Demonstrated customer service experience in a warehouse or logistics environment.
• Ability to communicate clearly with team members, supervisors, and external partners in both verbal and written formats.
• Attention to detail in processing shipments and documentation.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Coordinate with representatives and carriers to resolve problems such as damages, shortages, and nonconformance to specifications.
• Arrange shipping and delivery of materials and determine appropriate shipping methods based on procedures, routes, and rates.
• Examine shipment contents and verify accuracy against records such as manifests, invoices, or orders.
• Prepare and maintain shipping documents including work orders, bills of lading, and shipping orders.
• Record and report shipment data including weight, charges, space availability, damages, and discrepancies for accounting and recordkeeping.
• Maintain correspondence with customers and document all communications to resolve discrepancies.
• Provide assistance in answering telephones, resolving distribution center issues, and supporting warehouse operations as needed.
• Other essential duties may be applicable and assigned as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED