Shipping/Receiving Admin Wed, Thu, Fri 2:30pm-3:00am

Merchants Distributors, LLC•Hickory, NC

3d•Onsite

About The Position

This role is responsible for ensuring 98% on-time deliveries to customers by monitoring workflow from the start to the end of the shift. The schedule for this position is Wednesday, Thursday, and Friday from 2:30 PM to 3:00 AM. Management reserves the right to adjust accountabilities and schedules to satisfy business needs.

Requirements

Strong ability to multi-task and prioritize work.
Must be able to work a flexible schedule in all warehouse environments.
Self-starter that needs minimal supervision.
Strong customer service and communication skills.
Excellent organizational and problem-solving skills.
Beginner to intermediate level Excel and Word.

Responsibilities

Allocates the workforce based on order flow and ensures both grocery and perishable trips are synced, alerting the supervisor to make staff movements to maintain on-time deliveries.
Monitors leave times and recognizes issues concerning loads, contacts selectors to provide solutions, and ensures loads are completed.
Collaborates with the supervisor regarding problems and potential setbacks with workflow to determine a solution and execute.
Prints tickets and verifies correct orders; determines immediate needs versus tickets pulled for later selection based on current cases per hour and leave times. Notes specific instructions with loads or products; recognizes concerns and prioritizes.
Monitors progress of direct and labeled tickets throughout the shift, and determines if the order of tickets needs to be adjusted; identifies difficult tickets to pick early thus avoiding potential overtime.
Responsible for Fast 9 orders: releasing work, printing tickets, and providing them to selectors to pick and deliver to specific internal locations; matching and coding handbills with signatures.
Monitors Souto Foods and specialty loads, prioritizes with a seasoned selector, and ensures instructions are followed.
Assigns selectors to tickets involving flowers, bananas, eggs, and nuts due to delicacy and requirements.
Identifies new selectors and third parties to ensure appropriate tickets are provided based on size and commodity.
Responsible for moving selectors between direct and indirect time based on the task performing, determining the amount of time to add to their production.
Ensures tickets are closed and proper indirect codes are used to allow supervisors to track movement and accurate productivity totals.
Troubleshoots issues with equipment such as scanners and T2s, and accounts for missing equipment at shift end.
Responsible for researching ‘scratches’ including checking pallets, inventory, and selector voice activity – if needed, communicates with dispatch to remove the item and avoid potential credits at delivery.
Communicates with lifts for let downs as needed, providing missing pallet numbers.
Tracks selector progress on tickets, monitors their breaks and lunches to determine discrepancies.
Provides handbills for Estes and Old Dominion drivers and instructions on pallets, doors, and product return.
Provides reporting to the Ops team on weekly selection totals and daily production reporting to supervisors.
Maintains new hire folders containing production percentages, total cases selected, and weekly goals.