Shipping Operations Manager - 1st Shift

PL Developments•Greer, SC

1d•Onsite

About The Position

The Shipping Manager is responsible for leading all outbound shipping and order fulfillment operations to ensure customer orders are processed accurately, shipped on time, and delivered in full. This role provides leadership for warehouse supervisors and warehouse personnel while driving operational excellence, customer service performance, labor productivity, safety, and continuous improvement. The Shipping Manager partners closely with Customer Service, Transportation, Planning, Manufacturing, and Distribution leadership to ensure shipping priorities are executed efficiently, and customer expectations are consistently exceeded. The position is accountable for shipping performance, workforce planning, employee development, shipping compliance, and departmental KPI achievement. 1st Shift Hours: Monday - Friday 5am-1:30pm

Requirements

Ability to stand, walk, bend, reach, and lift throughout the workday
Ability to lift up to 50 pounds
Ability to operate forklifts and material handling equipment
Ability to work in various warehouse conditions

Responsibilities

Provide overall leadership and direction for outbound fulfillment and shipping operations
Develop and execute departmental work plans aligned with approved budgets, forecasted demand, staffing plans, senior leadership direction, and company objectives
Monitor departmental performance against established goals, performance standards, and KPIs, implementing corrective actions as needed to achieve service, productivity, quality, and cost objectives
Ensure customer orders are shipped accurately, on time, and in full
Ensure shipping operations have the processes, systems, equipment, and personnel necessary to meet current and future business requirements
Evaluate workload trends, customer demand patterns, and operational capacity to develop effective staffing and resource plans
Monitor workload and staffing requirements to support shipping volume fluctuations
Collaborate with Customer Service, Transportation, Planning, Manufacturing, and other business partners to align shipping operations with organizational objectives
Ensure compliance with customer routing guides, shipping specifications, and documentation requirements.
Ensure shipping work is executed safely, accurately, and efficiently
Monitor departmental performance and implement corrective actions to address service, productivity, quality, or capacity challenges
Lead the development and implementation of standard operating procedures and best practices to improve efficiency, accuracy, and consistency
Champion continuous improvement initiatives focused on throughput, labor efficiency, service performance, and operational scalability
Identify and mitigate operational risks that could impact customer service, fulfillment performance, or business continuity
Serve as the primary operational leader for outbound customer fulfillment
Partner with Customer Service to resolve shipment issues, shortages, service failures, and escalations
Ensure customer delivery commitments are consistently achieved
Investigate shipping discrepancies and implement corrective actions
Drive improvements in order accuracy and customer satisfaction
Lead the recruitment, hiring, training, coaching, and development of warehouse personnel
Conduct performance evaluations and establish individual development plans
Foster a culture of accountability, teamwork, and operational excellence
Identify and develop future operational leaders
Monitor departmental productivity and labor efficiency
Establish performance expectations and hold team members accountable for results
Analyze operational data and implement process improvements
Develop and maintain standard operating procedures for shipping processes
Lead initiatives focused on improving throughput, service levels, and operational efficiency
Maintain compliance with OSHA regulations, company policies, and operational procedures
Ensure proper and safe operation of forklifts and warehouse equipment
Conduct safety observations and corrective actions as needed
Promote a safe, clean, and organized work environment
Support incident investigations and implementation of corrective measures