Shipping Lead, ECommerce

Stumptown Coffee•Portland, OR

2d•Onsite

About The Position

This position is an intricate part of the operations team and will be responsible for fulfilling all duties related to e-commerce shipping. This person will work closely with the Production, Logistics and Direct to Consumer (DTC) teams to ensure orders are being fulfilled in a timely manner while maintaining high quality standards. The position is also responsible for ensuring all orders are shipped out accurately and on time.

Requirements

At least one-year experience working in a shipping department or environment.
Strong organizational skills.
A demonstrated passion and enthusiasm for coffee.
Excellent communicator both written and verbal.
Excellent time management skills.

Nice To Haves

Intermediate experience with Google docs, Ship Manager and ERP systems such as D365 is a plus.

Responsibilities

Organize and carry out the packing and fulfillment of each order placed through the website. This includes all coffee subscriptions.
Collaborate with, and delegate to, a rotating group of production techs to ensure that each package is properly labeled, accounted for, and out the door on time.
Follow through on all packages until they leave the roastery, ensuring accurate and timely pickup.
Deliver packages to the post office or UPS in some circumstances.
Develop and maintain a working relationship with USPS and UPS drivers.
Assist drivers when packages are picked up each night.
Communicate with all members of Stumptown’s e-commerce team (DTC team, Production Managers, and Digital Marketing department), both verbally and via email.
Work with Logistics team to order and maintain inventory for shipping supplies (boxes, tape, labels, etc) as well as e-commerce specific collateral.
Utilize NetSuite and Google Sheets to track order numbers and identify trends.
Use data to prepare for future order volume.
Maintain a clean and organized work space each day in the shipping area.
Assess shipping tasks for each day and complete them in order of importance; multi-tasking and adjusting on short notice.
Maintain an even demeanor while dealing with shipping deadlines and any emergencies that arise.
Demonstrate care and patience when packing boxes, ensuring that items do not break in transit.
Use customer feedback (provided by DTC team) to identify patterns in packaging issues, and find creative solutions for those issues.
Work a flexible schedule during holidays, including overtime when necessary.

Benefits

medical, dental and vision insurance
Employee Assistance Program (EAP)
Flex Spending Accounts
company-paid and supplemental Life Insurance, Accident, Hospital, Critical Illness and Long Term Disability insurance
Paid New Parent Leave
Short-Term Disability insurance or paid leave programs
9 paid holidays (plus 1 personal holiday)
vacation
sick leave benefits
paid HumansKind (Volunteer) hours
an amazing employee discount
401(k) savings plan which includes an employer match of 100% for the first 3% of earnings that you contribute plus 50% of the next 2% you contribute