Shipping & Donations Supervisor - Full Time

Goodwill Industries of Northeast Indiana•Fort Wayne, IN

5d•Onsite

About The Position

Goodwill Industries of Northeast Indiana, Inc. is looking for a Shipping & Donations Supervisor for our E-Commerce Department in Fort Wayne, IN. This is a "hands on" supervisory position, so you can expect to participate and supervise in all aspects of the job. This position requires attention to detail, and the ability to properly package items using the appropriate materials and techniques. This person also needs to be able to weigh, measure and complete paperwork along with using computerized shipping software. The ability to lift, push and pull heavy objects is also required.

Requirements

Previous supervisory experience required.
Previous computer usage required.
Computer proficiency.
Ability to demonstrate good judgment.
Must have strong oral and written communication skills.
Ability to complete necessary paperwork.
Subject to background check
Ability to work within the team concept.
Subject to random alcohol and drug testing as specified in the Drug Free Workplace Program.
If driving on Goodwill business, must provide proof of valid driver’s license and insurance for personal vehicle at approved levels (100/300,000 bodily injury; 50,000 property damage. Must have suitable driving record and be determined insurable by Goodwill Industries’ insurance carrier.
Must have telephone, or ability to be reached immediately in case of an emergency.
Must be well-groomed and personable.
Must be bondable.
Must have dependable transportation.
Fully comply with Goodwill policy regarding values and ethical behavior with special emphasis on the Code of Ethics.

Responsibilities

Assists with training new shippers and donation attendants.
Monitors day-to-day shipping activities to ensure items are packaged to avoid damage.
Ensures efficient and on-time shipments to customers.
Determines which items are too large or unsafe to ship and cancels shipment of these items.
Tracks missing packages and contact FedEx as appropriate.
Files claims with FedEx as need and follow up with shippers.
Processes returns and issue refunds accordingly.
Orders and maintains adequate shipping and janitorial supplies.
Maintains clean and organized shipping area, donation area, backroom, breakroom and restrooms.
Ensures adequate staffing of the donation center.
Monitors incoming donations and provide ongoing training to donation attendants regarding items to be listed
Monitors all incoming and outgoing gaylords to ensure proper markings
Ensures donation attendants are working safely and efficiently.
Provides training to listers to ensure selection of correct box size for shipment.
Documents and reports incidents for possible disciplinary action to the E-Commerce Manager.
Works with the E-Commerce Manager to ensure department goals are met.
Helps to plan monthly department meetings with E-Commerce manager and attends monthly department meetings and runs meetings in the absence of the manager.
Supports and executes all Goodwill policies and procedures.
Follows all safety rules and practices.
Performs all other duties as may be assigned by the E-Commerce Manager, in the process of carrying out the mission of Goodwill Industries.
Ensures staff coverage of donation center including covering shifts due to staff vacations, absenteeism etc.
Photographs and writes item descriptions when time permits.
Accurately lists items into Shopgoodwill.com when time permits.
Polishes and restores items that require attention.