Shipping Coordinator

American Wood Fibers, Inc•Jessup, MD

8d•$18 - $20•Onsite

About The Position

American Wood Fibers (AWF) is seeking a First Shift Shipping Coordinator for their Jessup, MD plant. This role is responsible for overseeing and coordinating daily shipping and logistics operations to ensure all customer and supplier requirements are met efficiently and accurately. The position involves close collaboration with various internal teams and external partners, maintaining exceptional customer service, and managing all aspects of the shipping process.

Requirements

H.S. Diploma or GED.
2+ years of work experience within Customer Service, Logistics or Transportation required.
Requires understanding of logistics transactions, processes, and documentation.
Must have a customer-centric orientation with all contacts and able to professionally and promptly respond to email and phone inquiries.
Intermediate knowledge of Microsoft Office, including Excel, Outlook, Word, and ability to quickly learn company business systems; excellent computer skills.
Able to work in a flexible, ever-changing environment with ongoing interruptions.
Strong numerical and time management skills with attention to detail.

Nice To Haves

Ability to operate forklifts, pallet jacks, and other warehouse equipment (certification may be required or provided).

Responsibilities

Collaborates closely and communicates effectively with Sales, Transportation, and Operations teams to consistently exceed customer expectations.
Builds strong, positive relationships across departments as well as with customers, supplies, employees, and carriers.
Delivers and upholds exceptional customer service, ensuring both customers and employees are treated with respect and receive outstanding support throughout all interactions.
Proactively communicates updates to internal sales leadership and customer contacts in a timely manner to minimize potential costs or disruptions for either party.
Coordinates shipment logistics by aligning details with customers and both internal and external production and shipping teams to ensure smooth and efficient operations.
Monitors and resolves delivery exceptions daily, addressing issues such as delays, shortages, and non-conformance to ensure timely and accurate deliveries.
Performs accurate order entry and processes essential shipping documentation, including shipping instructions and Bills of Lading.
Develops and follows data capture requirements (e.g., CRM systems), ensuring all daily orders are complete, accurate, and properly documented for reporting and analysis.
Ensures availability of shipping materials to meet current and upcoming shipment requirements, including mixed load configurations.
Reviews and verifies all shipping paperwork and activities for completeness and compliance with company standards.
Supports and trains shipping personnel, including truck loaders to maintain operational efficiency and safety.
Provides backup support for loading trucks and trailers as needed.
Utilizes Real Time Freight (RTF) to post loads, pickups, and deliveries, enduring visibility and coordination across logistics operations.
Processes re-consignment and diversion requests for shipments and deliveries as necessary.
Generates and provides freight quotes for truckload shipments in a timely and accurate manner.
Analyzes key freight lane performance, identifies cost-saving opportunities, and contributes to carrier relationship management and rate negotiations.
Follows all safety rules and participates in safety training.
Uses PPE as required for all tasks performed.
Performs other duties and special projects as assigned, including active participation in inventory counts, audits, and cross-functional initiatives as needed.