2nd Shift Shipping Coordinator/Supervisor

American Orthodontics•Sheboygan, WI

1d•Onsite

About The Position

This role oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments. The position involves reviewing open customer orders and backorders to efficiently meet the customer shipping schedule and satisfy requested ship dates. The coordinator will communicate with customer service to assure timely fulfillment of orders, assign and monitor sales orders for on-time shipments, and relay accurate order/shipment/export details regarding the status of shipments. Ensuring product quality, correct item fulfillment, and adherence to shipping methods are key responsibilities. This role also acts as a liaison between staff and management, ensuring all safety guidelines are followed, and actively working to maintain morale. The ideal candidate will demonstrate the ability to lead and develop operators ethically, focusing on the best interests of the company and customers, while possessing strong communication skills for continuous interaction with various stakeholders. Close monitoring and improvement of on-time daily shipments, managing workload, and reporting potential customer-impacting outages are also crucial. The coordinator will work with the Shipping Supervisor to guide associates in Shipping/Receiving for accuracy and timeliness, ensure timely package pickups by shipping services, and secure the warehouse after pickup. Active participation in cross-functional root cause and corrective action analysis for shipping issues and identification of continuous improvement opportunities for efficiency and quality are expected. The role requires a commitment to improving productivity, quality, safety, communication, and morale, with additional responsibilities as requested to achieve business objectives.

Requirements

Associate’s Degree in Material Management or equivalent with five years’ experience in manufacturing shipping environment preferred
Basic computer skills in Microsoft Office suite and ERP
Experience with international shipping and customs requirements
Strong interpersonal skills
Strong verbal/written communication skills
Good organizational skills
Must have proficient knowledge in small parcel shipping
Ability to adapt to changing organizational and operational needs
Must be able to stand/walk/sit for up to 8-10 hours per day
Must be able to use a computer for up to 8-10 hours per day

Nice To Haves

Associate’s Degree in Material Management or equivalent with five years’ experience in manufacturing shipping environment preferred

Responsibilities

Oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments
Reviews open customer orders and backorders to efficiently meet the customer shipping schedule and satisfy the requested ship dates
Communicates with customer service to assure timely fulfillment of orders
Assigns and monitors sales orders to ensure on-time shipments
Communicates accurate order/shipment/export details regarding status of shipments to Customer Service
Ensures the product quality and items are being fulfilled per order and the correct shipping methods are being adhered to
Works with Shipping Supervisor as a liaison between staff and management to relay information
Ensures all safety guidelines are followed within the work area to prevent incidents
Actively takes steps to maintain morale
Demonstrates the ability and desire to lead and develop operators in a fair and ethical way and at the same time maintains focus on the best interests of the company and customers
Demonstrates good communication skills through continuous interaction with operators, fellow coordinators, supervisors, etc.
Closely monitors and seeks to improve on-time daily shipments
Monitors the workload in their area ensuring priority and on-time shipping needs are met; tracks and reports any outages that may impact customers
Works with Shipping Supervisor to provide guidance to associates within the Shipping/Receiving area to ensure accuracy and timeliness of order processing
Ensures all packages are picked up by the appropriate shipping service and the warehouse is secured after pickup
Actively participates in cross-functional root cause and corrective action analysis to resolve customer related or internal shipping issues
Identifies areas for continuous improvement opportunities for efficiency gains and quality improvements
Continually seeks to improve areas of productivity, quality, safety, communication, and morale
Performs additional responsibilities as requested to achieve business objectives