Shipping Coordinator I

Thibaut Inc.•Charlotte, NC

10h•Onsite

About The Position

The position is responsible for the daily coordination and scheduling of the distribution’s outbound shipping process for both domestic and international orders. It involves providing accurate and effective customer service to internal and external customers via phone and email, overseeing shipping dock activities to ensure orders are shipped accurately and efficiently, and coordinating international shipments while completing necessary documentation. The role also includes collaborating with management to optimize international order consolidation and shipping processes.

Requirements

Prior experience with international shipping, logistics, freight forwarders, and consolidated shipments.
Knowledge of tariffs, duties, and payment terms.
Experienced in serving customers outside of the USA, ability to adapt to cultural differences and personalities.
Understanding of different cultures and able to adapt to provide excellent service to all.
Prior Customer Service experience in a fast-paced environment and serving high end customers preferred.
Prior experience in home furnishings, textiles, and wallcoverings, preferred.
Familiar with inventory and warehouse management concepts and systems.
Strong math skills and problem solving skills.
Ability to lift at least 60 lbs.
Must have Forklift Experience.
Excellent computer skills, preferably in an Infor environment.
UPS / FedEx / DHL Experience
Must be able to use MS Office especially Excel and Word.
Outstanding follow-up skills
Must be able to work flexibly within the distribution center’s hours, currently between 7am and 5:30pm eastern.
Team player with can-do attitude who loves interacting with people.
Problem solving/analysis.
Self-motivated self-starter.
Excellent verbal and written communicator.
Effective use and management of time to accomplish goals and tasks.
Organized and Detail oriented. Ability to pay attention to the minute details of a project or task but can move very quickly.
Ability to maintain a calm and professional demeanor under pressure, in a fast-paced environment.
Proven ability to build an excellent rapport with fellow employees and customers.
Dependable, good work ethic, excellent attitude and inclination to exceed daily goals.
Acts with a sense of urgency, multitasks and can remains focused in a very busy environment.
A sense of urgency while researching thoroughly and providing regular pro-active updates so customers are well informed and updated regarding all open issues, and pending orders.
Customer/Client Focus - Passionate about helping customers.

Responsibilities

Responsible for coordination, scheduling, communicating and reporting the daily workflow for shipping activities.
Processes customer orders/changes/returns according to established department policies and procedures.
Assures orders, books, sales sets, samples, etc., are shipped, per customer’s specifications, within Service Level Agreements (SLA).
Produces shipping documents, customs documents; accurately and quickly on a daily basis.
Partners with the internal teams, as needed, to meet and exceed customer’s service expectations.
Heavy contact volume via email and telephone; timely responses and stellar follow-up.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Works closely with the distribution team (pick/cut/pack) to assure orders are moving as expected through to shipment.
Works closely with the sales and service team to assure customers’ needs are fully met.
Provides timely feedback to the company regarding service failures or customer concerns.