Shipping Clerk

Gerdau•Midlothian, TX

9d•Onsite

About The Position

This role supports logistics operations by managing outbound truck scheduling, resolving shipment-related issues, and providing direct support to truck drivers from check-in through departure. The position ensures efficient coordination with carriers, accurate scheduling, and a high level of service to both internal teams and external partners.

Requirements

High school diploma or equivalent required.
Strong administrative experience with a high level of accuracy and organization.
Excellent customer service skills with the ability to build and maintain positive relationships.
Strong written and verbal communication skills, with the ability to clearly convey information across multiple interactions.
Ability to work effectively in a team-oriented environment.
Proven ability to collaborate with cross-functional teams and external vendors.
Strong problem-solving, analytical, and auditing abilities.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Proficiency in computer systems, including complex spreadsheets and database applications.
Ability to operate standard office equipment (e.g., printers, copiers, fax machines).
Self-motivated and goal-oriented with demonstrated initiative, creativity, and confidence.
Working knowledge of TXDOT regulations is required.

Nice To Haves

Bilingual skills are preferred but not required.

Responsibilities

Coordinate with transportation carriers to schedule outbound shipment appointments in alignment with established guidelines via phone and email.
Enter and maintain accurate scheduling information within the scheduling system.
Monitor daily truck schedules and make adjustments as directed to ensure operational efficiency.
Address and resolve carrier-related service issues, including scheduling conflicts and missed customer requirements.
Track and evaluate carrier performance, including adherence to appointment times, delivery schedules, equipment standards, and safety compliance.
Provide support to truck drivers throughout the check-in, loading, and check-out processes.
Assist team leadership and loading personnel in researching and resolving shipment discrepancies or issues.
Utilize camera systems and other tools to investigate and respond to shipment inquiries.
Maintain accurate shipping records and prepare daily and weekly reports.
Ensure printers are stocked and operational; order supplies; submit maintenance or repair requests as needed.
Maintain and replenish truck driver lobby supplies and materials.
Manage and track truck driver surveys and feedback.
Order and maintain necessary office and operational supplies.
Assist with truck driver engagement and appreciation initiatives.
Perform administrative support tasks such as scanning documents, creating labels, entering gate passes, and laminating materials.
Complete additional duties and special projects as assigned.