Job Summary · Responsible for the Customer Service duties in the shipping office, including checking in truck drivers and vendors, answering phones, using JDE, using RFSMART, Excel, Word, Outlook, and operating the printer, copiers, fax machines, etc. Supporting proper and timely order fulfillment for our customers. Essential Functions Perform work according to established safety rules and practices while striving for ZERO Accidents. Identify Near Misses along with appropriate corrective actions. Greets and directs all transportation resources. Acknowledgement and verification of order numbers in JDE. Work in JDE creating Picks and Packs, Ship Supports, entering appointments, pick-ups, transfer orders and receive orders. Communicate with customer service, staff, supervisors and others who require communication. Assigns loading door to drivers based on most efficient loading capabilities. Resolves problems associated with overweight trucks. Modifies and changes orders in accordance to cut-order procedures.Resolves shipment discrepancies between JDE and updates load cut reports. Performs other tasks and special assignments as requested.Support and lead Oil-Dri’s loss prevention efforts
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees