Shipping and Receiving Clerk (5:30am-2pm)(Monday-Friday)

Iron Mountain•Phoenix, AZ

3d•Onsite

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. We are seeking a highly organized and customer-focused individual to manage daily operations at our data center shipping and receiving clerk. This role is critical to maintaining efficient logistics and delivering a high level of service to our customers. This role goes beyond logistics—it is a customer service position at its core. The Shipping and Receiving Clerk serves as a key point of contact for customers, ensuring clear communication, responsiveness, and a professional experience at every step. Our clerk handles a high volume of inbound customer equipment, typically ranging from 40 to 150 packages per day. The ideal candidate will be responsible for receiving, processing, and tracking all incoming shipments with accuracy and urgency.

Requirements

0-1 years experience in a customer service environment, high-volume warehouse or data center environment preferred, but not required.
Able to operate a pallet jack.
Multi tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day.
Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
Customer service mentality - we are customer obsessed.

Nice To Haves

Experience with forklift, forklift certified or able to become forklift certified preferred.

Responsibilities

Receiving and inspecting inbound customer equipment.
Logging all shipments into ServiceNow (SNOW) and creating tickets to notify customers of arrivals.
Maintaining and updating tickets with real-time status and detailed notes.
Coordinating with internal teams and customers to ensure timely handling and delivery of equipment.
Organizing dock space and ensuring safe, efficient material handling.
Supporting outbound shipments and coordinating with carriers as needed.