Shipping and Receiving Clerk

Braswell Milling Company Inc•Nashville, NC

12d•Hybrid

About The Position

The Shipping and Receiving Clerk will work with the Transportation & Warehouse Manager to coordinate all incoming and outgoing shipments for CEC (Carolina Egg Company). This role requires awareness of warehouse health/safety and food safety requirements. The clerk will work to maintain strategic relationships with existing customers, new customers, and our transportation warehouse departments.

Requirements

Demonstrated leadership as part of a cross-functional team.
Proven ability to function in a positive and collaborative manner with a seasoned team.
Strong written and verbal communication skills with great active listener abilities.
Sound planning and organizational skills.
High level of proficiency in PC spreadsheets and ERP/MRP/EDI systems.
Assist with profit and loss metrics to facilitate key performance indicators.
Experience with office machines to include calculator, copier, computer & fax machine.
Proven customer support experience.
Track record of over-achieving.
Familiar with CRM systems and practices.
Customer focused orientation and ability to adapt/respond to diverse personalities.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.

Nice To Haves

B.S. in Business
Minimum five years of experience in warehouse administration or customer service

Responsibilities

Prepares shipments and correspondence; fulfilling customer needs to exceed customer satisfaction.
Follows vendor agreements and supports new customer protocols.
Resolves product or service problems by clarifying the customer's complaint. Will need to discern what items they can handle and what items to take to their leadership.
Helps to manage customer correspondence (calls & emails) regarding orders and deliveries.
Identifies and assesses customers’ needs to achieve satisfaction.
Builds sustainable relationships of trust through open and interactive communication. Goes the extra mile to engage customers.
Provides accurate, valid and complete information by using the right methods/tools.
Promotes constant motivation among staff to strive for efficient and effective warehouse operations.
Manages IGPS pallet account and ensuring timely orders are submitted.
Notifies Customer Service of any shorts.
Schedules delivery appointments.
Serves as back-up for scheduling of outside carriers.
Other duties as assigned.