Shipping and Receiving Clerk 1st shift M-F $20/hr

Stanley Black & Decker•Addison, IL

1d•Onsite

About The Position

This role is for a Shipping and Receiving Clerk on the 1st shift, working Monday through Friday, with a starting hourly rate of $20. The position is located in Addison, IL. The clerk will be responsible for handling pricing, identifying items with catalog numbers and descriptions, verifying quantities, and extending items on customer orders. They will also attract potential customers by answering product and service questions, driving incremental sales, and suggesting other products and services. Customer sales and service will be conducted both at the counter and via phone. The clerk will provide service on product application, features, benefits, and proper handling and maintenance, as well as making sales of services, programs, and products. Additionally, they will resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.

Requirements

Experience reading schematics and determining parts needed for specific tool repairs
Bilingual proficiency preferred
Experience in a customer-facing role within a Retail/Service environment.
A high degree of integrity and accountability.
Dependability, reliability, and the ability to work with minimal supervision
Superior customer service and salesmanship skills.
Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

Responsibilities

Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
Conduct customer sales and service both at the counter and via phone.
Service customers on product application, features, benefits and proper handling and maintenance.
Making sales of services, programs and products to customers.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.