Shipping and Receiving Associate

SPS-North America•Normal, IL

3d•Onsite

About The Position

The Shipping and Receiving Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound mail, packages, and supplies to support the onsite business service center. This role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Requirements

Strong verbal and written communication skills.
Excellent customer service skills.
PC skills with MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Knowledge and understanding of receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Attention to detail for validating packing slips and receiving documentation.
Must be able to operate a forklift.
Must be able to operate a vehicle.
Must be able to operate both manual and electric pallet jacks.
Must be familiar with smartphone technology.
Must be familiar with desktop computer technology.
Must be comfortable with frequent face-to-face customer interactions.
Must be comfortable standing and walking for the full shift.
Must be comfortable in a loud and dirty environment.
Must be able to lift and carry up to 100 pounds, with varying frequency.
Must have legible handwriting.

Nice To Haves

Preferably at least 1 year of shipping and receiving experience in a fast-paced environment.
Preferably with forklift certification.

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication).
Receives goods and verifies the quality and count of all items unloaded; checks against suppliers’ count and immediately reports discrepancies per company policy.
Maintains accurate records of all received items.
Completes documentation for damaged or missing items and reports issues to supervisor.
Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.
Operates mail machines including postage meters, photocopiers, and mail folding/inserting machines.
Maintains records of receipt, mailing dates, and other required information.
Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel.
Acts as point of contact for company personnel on mail/package inquiries.
Submits work orders for certain requests.
Monitors office supply levels and replenishes or orders as needed.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Trains back-up staff and provides guidance on policies and procedures.
Determines additional support needed when handling sensitive inquiries.
Provides reception, concierge, or hospitality coverage as needed.