SHIPPING AND RECEIVING ASSOCIATE

United State Cold Storage Inc / USCS•Smyrna, TN

5d•Hybrid

About The Position

USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team. This role involves communicating effectively with carriers and other contacts regarding inbound and outbound product movements, understanding the full picture of WMS entry, product storage, and facility shipment. The associate will engage with drivers, verify identification, assign dock doors, and manage check-in/check-out processes. Responsibilities include knowledge of product location for dock door assignment, communicating issues to the warehouse, accurately entering data from carrier/customer paperwork, generating bill documentation, and reporting overages, shortages, or defective materials. The role also involves collecting extra charges, assisting Customer Accounts with shipment posting, and maintaining professional relationships with carriers and customers. Additionally, the associate may act as a Welcome Center Associate and Security Guard, overseeing check-in/check-out, trailer verification, yard checks, and sealed trailer verification. Work may require being outside to communicate with drivers.

Requirements

High school diploma, GED, or equivalent
Customer service oriented.
Familiar with and able to interpret packing slips
Use a WMS to process and track the flow of goods coming and going from the warehouse.
May require physical effort associated with using the computer to access information, or standing, walking, using stairs, and lifting needed to carry out everyday activities.
Stand and walk for extended periods.
Use hands to handle objects, tools, or controls.
Attention to detail.
Effective communication, vision, and hearing are essential for safety and productivity.
Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.
Operate a registered motor vehicle if apart of daily tasks.
Engage in frequent personal interaction and communication.
Possess strong arithmetic and reading skills.
Follow verbal instructions, written instructions, and company policies.
Be a self-starter, able to work independently and coordinate with others.
Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.

Responsibilities

Communicate effectively with carriers and other contacts regarding the inbound and outbound movements of their product.
Enter product into the WMS, understand how product is stored, and shipped out of the facility.
Engage with drivers, verify identification, assign dock doors, and check drivers in and out.
Knowledge of product location within the warehouse to effectively assign dock doors.
Effectively communicate any issues to the warehouse.
Accurately enter data into the system from carrier/customer paperwork to properly process inbounds.
Generate bill documentation, ensure carrier reviews paperwork, and confirm driver has correct paperwork for the load with the correct destination.
Report overages, shortages, defective materials or questionable conditions as per customer requirements to the department supervisor and note on carrier/customer documentation.
Put all necessary information regarding appointments including driver’s paperwork, seal, trailer number etc.
Act as the final check point for order completion and accuracy prior to releasing the driver.
Identify extra charges for pallets, overtime, labor etc. and collect appropriate charges from the driver.
Assist Customer Accounts with the posting of inbound and outbound shipments.
Maintain professional relationships with carriers and customers.
Act as a Welcome Center Associate and Security Guard when needed including overseeing the complete check in and check out process, trailer verification procedure, checking the yard, and verifying sealed trailers.
Work effectively outside in order to communicate with drivers.
Maintain a professional demeanor in appearance and communications at all times.
Participate in staff and/or customer meetings as required.
Take initiative to prevent non-conformities related to product, process, and quality systems.
Identify and report any issues related to product, processes, and/or quality.
Propose and implement solutions through appropriate channels.
Ensure solutions are effectively implemented.
Follow posted security procedures at all times while in the building.
Participate in safety and educational training programs.