Shipping and Receiving Assistant

Arrow Transportation Systems Inc.•Franklin Park, IL

9h•Onsite

About The Position

Under the direction of the Division Manager, the Shipping and Receiving Assistant supports the accurate and efficient flow of inbound and outbound freight at Arrow’s Chicago, Illinois reload facility. This role assists with receiving, shipping documentation, inventory tracking, customer service, and communication with carriers, suppliers, customers, and internal teams. The Shipping and Receiving Assistant plays an important support role in the day-to-day reload operations of the division, helping ensure products move through the facility and transportation network accurately, safely, and efficiently. The Shipping and Receiving Assistant contributes to customer service success and operational efficiency through accurate record keeping, timely processing of shipping and receiving documentation, and support of inventory control processes within the reload facility.

Requirements

Provide internal and external Customer Service excellence
Strong problem-solving skills
Strong organizational skills and attention to detail
Demonstrates strong communication skills both verbally and written
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Computer proficiency – Microsoft Suite with emphasis on Excel, experience with using relevant software and/or proven ability to learn and leverage proprietary software efficiently and effectively
Embodies Arrows Values: Safety, Teamwork, Responsibility, Quality, Integrity and Fun!

Nice To Haves

Relevant post-secondary education and/or relevant transportation industry experience
Experience supporting shipping, receiving, transportation, warehouse, or logistics operations is an asset

Responsibilities

Accurately receive, inspect, and document incoming truck and rail freight shipments
Assist with tracking inbound rail and truck shipments and provide updates to support operational planning
Coordinate with carriers and suppliers to schedule deliveries and ensure timely receipt of goods
Work closely with the yard or reload team to organize and store incoming products efficiently
Manage documentation, including bills of lading, customs paperwork, and other relevant shipping documents
Accurately prepare and process shipping documentation for outbound truck and rail freight (Truck or Rail Bills of Lading, Arrow’s and or Customer documentation requirements)
Assist with scheduling pickups and coordinating outbound shipments with carriers
Ensure accurate and timely dispatch of products to customers or other destinations
Monitor and track outbound shipments, providing updates to internal teams and customers
Assist with daily, weekly, and monthly inventory counts and help reconcile inventory records with shipping and receiving documentation
Follow established inventory and invoicing procedures and assist with maintaining accurate inventory records using Arrow's systems and technology
Enter inventory transactions and shipment information into applicable systems accurately and in a timely manner
Ensure product inventory is moved as per customer requirements, i.e. FIFO for lumber
Report any issues with respect to inventory age and/or integrity
Communicate effectively with carriers, suppliers, and internal teams to ensure smooth operations
Collaborate with various departments, including yard, office staff, reload personnel, and customers to meet customer requirements
Assist with responding to shipping-related inquiries and escalate issues as required
Communicate with the customers and ensure all proof of deliveries are scanned and emailed
Relay all completed shipments, information of inbound/outbound received to the administrator
Report any discrepancies or gaps in service to the supervisor
Assist with investigating missing documents, shipment discrepancies, delivery issues, and inventory concerns, escalating matters to the supervisor when required
Work in accordance with all Arrow, safety and other applicable regulatory policies and procedures
Provide administrative and operational support related to forecasts, asset tracking, and equipment records
Other duties as assigned by the Division Manager