Shipper (Weekdays/Part-Time)

ROAD iD•Covington, KY

7h•Onsite

About The Position

ROAD iD is hiring a part-time Shipper to support its Fulfillment Team. This role is ideal for individuals seeking a meaningful role with work/life balance, working weekday shifts on a part-time basis. Regular shifts are weekdays from 7:30 AM - 3:30 PM, with potential minor adjustments based on volume and efficiency. ROAD iD Brands is a company focused on its mission to save lives, provide peace of mind, and fuel adventure, offering a unique opportunity to join a fun, fast-growing company making a positive impact. The company is located in the historic Arts district of Covington, KY.

Requirements

Proficient with Google Workspace, and instant messaging platforms such as Slack.
Experience with Asana, or other digital project management platform.
Previous experience working in Fulfillment, Shipping, Packing, and / or a Warehouse environment, including experience with fulfillment or shipping tools such as warehouse management systems, shipping label platforms, barcode scanners, and order management systems.
Ability to stand and sit for extended time periods, regularly lift 5 pound items, and able to lift items up to 40 pounds on occasion.
Eligible to work in the United States.

Nice To Haves

Experience working with third-party shipping channels or resolving carrier issues, such as tracking delays, shipment exceptions, or handoffs with external shipping partners, is a plus.
Experience with Shopify and Fulfil tools are a plus.

Responsibilities

Pull, pack, and ship customer items.
Assist with the organization of the warehouse and products.
Help monitor all third party channels to make sure all shipments go out on time.
Review Fulfil sales exceptions, failed orders, and draft orders daily.
Help investigate issues, document notes in order timelines, and assist with the escalation of unresolved items via Asana tickets.
Assist in resolving general order issues (cancellations, remakes, missing labels, expedited shipping requests), and monitoring Slack/Asana and customer service queues for problems.
Support the resolution of shipping exceptions in Fulfil, including failed pushes to Shopify, tracking updates, and channel-specific quirks (e.g., Chewy).
Assist in monitoring daily dashboard metrics (customer service holds, remakes, waiting orders, workstation issues, end of day manifest totals).
Help prepare and reconcile end-of-day shipping manifests (DHL, USPS, Chewy, UPS) against dashboard totals.
Embrace and contribute to ever evolving fulfillment processes.
Coordinate that all mail is in designated areas and picked up before shift’s end.
Perform other related duties as assigned.