Shipper Support

Aston Carter•Nashville, TN

4d•$22 - $22•Onsite

About The Position

The Transportation Operations team is seeking highly skilled and motivated Logistics Specialists to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area. An ideal candidate has experience in transportation and excellent customer service skills. He/she has the ability to coordinate between multiple parties to ensure high levels of customer service. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.

Requirements

Customer service experience with deescalating and problem solving.
Can be from managing customer accounts, conflict resolution, escalation calls, etc.

Nice To Haves

Transportation and Logistics experience is a plus but not needed.

Responsibilities

Continual, tactical communication and account management with external customers (Carriers, Vendors/Suppliers)
Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) to perform ad hoc reporting and analysis.
Review data and reports related to appointment and arrival times and the ability to make process improvement based off of reported data.
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
Develop performance metrics to assist with driving business results.
Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.