Full Time Shipper/Receiver Lead

Sporting Life Group•Calgary, AB

9d•Onsite

About The Position

As a Full-Time Shipper/Receiver with Team Town Sports, you will play a crucial role in the smooth operation of the store by managing the handling, care, storage, and distribution of goods. Reporting to the Operations Manager, you will ensure merchandise is processed accurately and efficiently, supporting the timely flow of products from the receiving area to the sales floor. You will also maintain high standards of inventory integrity, customer service, and backroom organization while upholding safety and operational excellence. You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high-performing teams in sports: preparation, consistency, accountability, and continuous improvement.

Requirements

1 - 3 years of experience in retail, warehouse, or shipping and receiving environments.
Ability to lift, bend, and carry objects up to 50 lbs continuously.
Must be able to use necessary equipment (e.g. Pump truck).
Must wear safety shoes

Nice To Haves

A high school education and computer literacy skills is preferred.
A passion for sports and a commitment to delivering exceptional customer experiences.

Responsibilities

Create an environment where the customer is at the centre of what we do.
Provides excellent customer service in all aspects of service including each step of the shipping process and warehouse responsibilities.
Handles all incoming and outgoing shipments direct from vendors, third party distributor and inter-store merchandise transfers.
Ensure that all incoming shipments are processed within 24 hours of receipt.
Process all required paperwork and maintain adequate records for reporting and tracking.
Ensure proper receiving standards are followed as per Standard Operating Procedures.
Maintain a clean and organized backroom according to policies, procedures and safety regulations.
Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
Ensure full compliance with standard operating procedures and safety regulations for all shipping and receiving tasks.
Collaborate with Department Sales Managers (DSMs) to ensure merchandise replenishment is timely and efficient.
Support the business needs, including customer service, e-commerce fulfillment, and assisting on the sales floor as required.
Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.
Lead by example in terms of energy, effort, and attitude, ensuring you are 'Game Ready' each day.
Actively participate in daily huddles, providing insights and feedback to enhance team performance.
Adhere to all Occupational Health and Safety Act (OHSA), specifically employee responsibilities and reporting requirements.
Mentor and coach team members on best practices in receiving and backroom organization.