Shipper Performance Coach, Domestic Shipper Experience
About The Position
Amazon's Global Logistics team is looking for a detail-oriented and communicative Shipper Performance Coach to join our Shipper Support team. In this role, you'll help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance, flagging transportation issues, and supporting vendors through established processes. This is a great opportunity for someone early in their career who is passionate about logistics, enjoys working with data, and thrives in a fast-paced environment. You'll gain hands-on experience in supply chain operations while building relationships with external partners.
Requirements
- High school or equivalent diploma
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Experience with written and verbal communication and presentation
- 1+ years of experience in an office, logistics, customer service, or operations environment
Nice To Haves
- Bachelor's degree
- Associate's or Bachelor's degree in supply chain, business, logistics, or a related field
- Experience in a vendor-facing, account support, or customer service role
- Familiarity with data entry, reporting tools, or basic SQL queries
- Interest in supply chain, transportation, or logistics operations
- Experience working in a metrics-driven or performance-based environment
Responsibilities
- Monitor daily inbound freight data and flag disruptions such as missed pickups or delayed shipments using established tools and dashboards
- Follow standard operating procedures to support the resolution of transportation issues in real time
- Maintain accurate daily logs on assigned shipper accounts, documenting interactions and performance trends
- Participate in weekly calls with assigned shippers to communicate performance updates and reinforce operational standards
- Assist with outreach to shippers regarding compliance concerns, escalating complex issues to senior team members as needed
- Compile and present routine performance data to support team reviews
- Support root cause identification for recurring transportation defects by gathering and organizing data
Benefits
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
