Shift Team Lead

Virgin Hotels•Las Vegas, NV

1d•Onsite

About The Position

The Shift Team Leader is responsible for overseeing the daily operations of the outlet and supporting the GM. This is a hands-on role and they are responsible to assist in the hiring, training, scheduling, and disciplining staff, and are also expected to work on the floor and cover any station, including taking orders at the counter, bussing tables and running food and drinks, and generally supporting the team as required. Managing the team means communicating outlet policies and standards, building shift schedules, and calling in coverage when a shift is short-staffed. The Shift Team Leader is physically present on the floor throughout service to monitor quality, cleanliness, and guest satisfaction. Customer service responsibilities include greeting guests, resolving complaints, and stepping in on register or at tables when required. The role also supports ordering inventory and supplies, reconciling receipts, preparing deposits, and reporting.

Requirements

Current, legal, and unrestricted ability to work in the United States
High school diploma or equivalent; some college coursework a plus
Active SNHD Food Handlers and Nevada Alcohol Education Cards
Minimum 2 years of supervisory or shift-lead experience in a food & beverage/restaurant environment
Familiarity with POS systems, cash handling, and inventory ordering procedures
Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over-deliver wherever possible
Able to change direction and work on multiple project aspects at once. Creatively solve problems
Enthusiastic, passionate, able to inspire and motivate others
Comply with all safety and health department procedures, and all state and federal liquor laws
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Nice To Haves

50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates
Adaptive, Flexible!
Embody "great attitude"
Unwavering integrity and endless work ethic
Appreciate constructive feedback, as well as graciously providing the same
Tenacious and self-motivated

Responsibilities

Oversee opening and closing procedures. Ensure the outlet is set up, ready, and well presented to receive guests
Be ready to step behind the counter and take guest orders (to-go and dine-in) whenever the fountain worker needs backup during rushes or gaps in coverage
Be ready to buss and turn tables and run food/drink orders to guests when the runner/busser needs backup, ensuring quick table turnover during peak periods
Ensure the counter, dining area, and service stations are clean, organized, and set up to standard
Ensure that faults and equipment defects are reported to Maintenance and resolved without delay
Maintain high standards of morale and personal appearance among all staff
Ensure fair and equitable discipline across the team
Maintain working knowledge of all statutory health and safety regulations, and ensure hazards are identified and corrected immediately
Ensure stock and supplies are ordered in a timely fashion so correct levels are maintained and stored under optimal conditions
Conduct regular reviews of stock and operating equipment at specified intervals
Ensure effective communication by attending required meetings and holding regular staff meetings to share information
Hold regular on-the-job training sessions so staff can perform all duties correctly
Support the General Manager and perform other duties as assigned
Respond to guest feedback and comments in a timely fashion
Maintain a high degree of interest in self-development and make suggestions for realistic operational improvements
Maintain company funds and equipment in an orderly manner
Must be physically present at work, in order to perform all functions required of the position
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume
Always communicate effectively with customers and all levels of employees
Review and comprehend all necessary documentation
Use the equipment associated with the position, including but not limited to the cash register and POS system
Perform other duties as assigned