Shift Supervisor

CVS Health•Evansville, IN

1d•$16 - $23

About The Position

A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and ensures all opening and closing procedures are completed. The role supervises store crew activities, communicates information between management and crew, assists customers, handles customer relations issues according to company policy, and maintains customer and patient confidentiality. It also involves pricing and stocking merchandise, executing displays and inventory for weekly, promotional, and seasonal merchandise, maintaining off-shelf merchandise, and resetting departments according to planograms. This is a part-time position with anticipated hours of 20 per week. The stated pay range is $16.00–$23.00 per hour. The position is eligible for benefits and programs that may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively between store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following planograms (POGs).
Lead store staff when no manager or Operations Supervisor is onsite.
Ensure store operations run smoothly and opening and closing procedures are completed.