Shift Supervisor (Full-Time) | Residential Behavioral Health

Wedgwood Christian Services • Grand Rapids, MI

3d • Onsite

About The Position

Wedgwood Christian Services is seeking a Shift Supervisor to provide direct care and on-shift leadership within their residential behavioral health program serving adolescent girls and boys (ages 12-17) who struggle with substance use. The Shift Supervisor will serve as both a mentor to youth and a leader to staff, ensuring consistency in care, guiding daily operations, and supporting a therapeutic environment grounded in trauma-informed practices. This role is critical in maintaining structure, coaching staff, and ensuring high-quality care on every shift. The ideal candidate is passionate about substance use recovery, behavioral health, trauma-informed residential care, leadership development, and youth advocacy.

Requirements

• At least 20 years of age
• High school diploma or GED
• Valid driver's license
• Ability to lift 50 lbs. and safely perform physical interventions when necessary
• Ability to bend, twist, and support movement in a residential setting
• Alignment with Wedgwood's Statement of Faith, vision, and values

Nice To Haves

• Social Work, Psychology, Counseling, Human Services, Criminal Justice (youth focus), Behavioral Health or related field
• Substance use recovery/rehabilitation
• 12-Step Model
• Experience working with at-risk youth or adults who struggle with substances
• Residential treatment, mental health, or juvenile justice settings
• Crisis intervention or trauma-informed environments

Responsibilities

• Provide direction to direct care staff during assigned shifts.
• Coordinate staff assignments to ensure appropriate coverage and effective treatment support.
• Ensure completion of all shift responsibilities, including documentation, medication administration, and scheduled programming.
• Support and guide staff in implementing individualized treatment plans.
• Provide real-time coaching, feedback, and mentorship to promote staff development and team cohesion.
• Assist with onboarding and training of new staff as assigned.
• Create and maintain a safe, therapeutic environment grounded in the Sanctuary Model (safety, emotional intelligence, open communication, and social learning).
• Build consistent, mentoring relationships with youth using trauma-informed and relationship-based approaches.
• Utilize verbal de-escalation and crisis intervention techniques to support behavioral regulation.
• Model and teach healthy communication, problem-solving, and daily living skills.
• Support youth in developing life skills, self-worth, and positive identity formation.
• Engage in structured recreational and skill-building activities.
• Administer medications as assigned and support physical wellness routines.
• Support residents' health needs, including first aid response and coordination of medical care.
• Transport residents to appointments, school, work, or community activities as needed.
• Document and maintain accurate records in alignment with behavioral health standards.
• Ensure adherence to all agency policies, procedures, and licensing requirements.

Benefits

• 403(b) with employer match
• Medical, dental, and vision coverage
• Free supplemental virtual PCP care with medical plan
• Health Savings & Flexible Spending Accounts
• Employer-paid short- and long-term disability
• Life insurance (up to 2x salary)
• Public Student Loan Forgiveness (PSLF) eligible employer
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• On-site gymnasium & 24-hour wellness center
• Beautiful on-campus walking trail
• Tuition discounts through community partnerships
• Time-and-a-half pay for hours worked on holidays
• Employer-paid training and re-certification
• Generous PTO package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED