Verona Shift Supervisor
About The Position
The Shift Supervisor is responsible for enforcing performance standards, policies, and procedures related to venue operations, monitoring Food Server service on the dining floor to ensure smooth and efficient operations. This role ensures the highest standards of guest service and team member relations are maintained. The Shift Supervisor also ensures compliance with all health and safety standards and regulations, assists the venue manager with scheduling and staffing levels, and monitors the job performance of all venue team members, providing feedback for skill development. They promote positive guest relations through excellent service, handle guest comments to ensure satisfaction, and maintain knowledge of relevant gaming laws and regulations. This position directly supervises all service team members on the assigned shift and creates and utilizes an employee engagement strategy. Performs all other duties as assigned.
Requirements
- Appropriate licenses, as required.
- ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.
Nice To Haves
- High school diploma or GED preferred.
- Minimum of one year related supervisory experience preferred.
Responsibilities
- Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
- Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
- Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
- Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
- Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
- Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
- Promotes positive guest relations through prompt, courteous and efficient service.
- Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
- Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
- Directly supervises all service team members on assigned shift.
- Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication.
- Performs all other duties as assigned.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
