Shift Supervisor | Residential Behavioral Health

Wedgwood Christian Services•Grand Rapids, MI

8d•Onsite

About The Position

We are seeking a Shift Supervisor to provide direct care within our residential behavioral health program serving adolescent co-ed youth (ages 12-17). Many of the youth in our Summit Program have never experienced consistent safety or stability. As a Shift Supervisor, you will show up daily as a stable, caring adult – helping youth build resilience, practice emotional regulation, and envision a future beyond trauma. As a Shift Supervisor, you will serve as both a mentor to youth and a leader to staff – ensuring consistency in care, guiding daily operations, and supporting a therapeutic environment grounded in trauma-informed practices. You will play a critical role in maintaining structure, coaching staff, and ensuring high-quality care on every shift. If you are passionate about behavioral health, substance use recovery, trauma-informed residential care, 12-Step Model, youth advocacy, and therapeutic mentorship, we invite you to apply.

Requirements

At least 20 years of age
High school diploma or GED
Valid driver’s license
Ability to lift 50 lbs. and safely perform physical interventions when necessary
Ability to bend, twist, and support movement in a residential setting
Alignment with Wedgwood’s Statement of Faith, vision, and values

Nice To Haves

Social Work
Psychology
Counseling
Human Services
Criminal Justice (youth focus)
Behavioral Health or related field
Residential treatment (adolescents or adults)
Behavioral health or mental health settings
Juvenile justice or youth-serving programs
Crisis intervention or trauma-informed environments
Women's rehabilitation or recovery centers/shelters
Group homes, inpatient, or community mental health

Responsibilities

Provide direction to direct care staff during assigned shifts
Coordinate staff assignments to ensure appropriate coverage and effective treatment support
Ensure completion of all shift responsibilities, including documentation, medication administration, and scheduled programming
Support and guide staff in implementing individualized treatment plans
Provide real-time coaching, feedback, and mentorship to promote staff development and team cohesion
Assist with onboarding and training of new staff as assigned
Create and maintain a safe, therapeutic environment grounded in the Sanctuary Model® (safety, emotional intelligence, open communication, and social learning)
Build consistent, mentoring relationships with youth using trauma-informed and relationship-based approaches
Utilize verbal de-escalation and crisis intervention techniques to support behavioral regulation
Model and teach healthy communication, problem-solving, and daily living skills
Support youth in developing life skills, self-worth, and positive identity formation
Engage in structured recreational and skill-building activities
Administer medications as assigned and support physical wellness routines
Support residents’ health needs, including first aid response and coordination of medical care
Transport residents to appointments, school, work, or community activities as needed
Document and maintain accurate records in alignment with behavioral health standards
Ensure adherence to all agency policies, procedures, and licensing requirements