Shift Supervisor

Krispy Kreme•McAllen, TX

About The Position

The Shift Supervisor oversees an assigned shift and partners with the shop leadership team to support overall shop operations. The role is responsible for keeping operations running smoothly and efficiently and creating a positive customer experience. The Shift Supervisor leads day-to-day operational excellence, manages service flow, and helps build and lead a high-performing team of hourly Team Members. They also assist the Assistant Manager and General Manager with scheduling, onboarding, training, and shop tours. The role emphasizes ongoing learning and growth, excellent customer service, and fostering a welcoming, equitable culture.

Requirements

Two years of relevant experience.
One year of experience supervising a team.
Strong problem-solving skills.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to express their originality.
Must be at least 18 years of age.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Lead the day-to-day operational excellence of the shop.
Manage the flow of service to ensure high levels of safety, cleanliness, quality, and speed.
Help build and lead a high-performing team of hourly Team Members.
Assist the Assistant Manager and General Manager with scheduling, onboarding, training, and shop tours.
Provide exceptional customer service and nurture a culture in which people feel welcomed and valued.
Partner with the shop leadership team to provide overall shop support where needed.